Overview
We are seeking a Collection Specialist to support the Accounts Receivable function within the Finance Department, with a primary focus on overdue account follow-up, dispute resolution, customer communication, and cash collection execution. This role helps improve visibility, accountability, and timeliness of collections activity while supporting overall cash flow performance.
Key Responsibilities
- Manage assigned accounts receivable balances and follow up on overdue invoices by phone and email to secure timely payment.
- Review aging reports and prioritize top overdue customers for collection activity.
- Track collections progress, payment promises, disputes, and next actions in an organized and consistent manner.
- Communicate with customers regarding past due balances, billing questions, service-related disputes, and credit hold matters.
- Coordinate internally with billing, operations, service, and finance leadership to resolve issues affecting payment timing.
- Maintain accurate notes, follow-up history, and account status updates to support auditability and management visibility.
- Support weekly or recurring AR review meetings by reporting on top overdue accounts, collections progress, and disputes affecting payment.
- Escalate high-risk, aged, or sensitive accounts to leadership when needed, including accounts involving service holds, lien risk, or customer disputes.
- Help enforce collection policies and support initiatives that improve AR process discipline and accountability.
- Contribute to process improvements and system adoption for collections tracking and reporting.
Pay: $28.00 - $30.00 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
