About Hearts of Hope, LLC
Hearts of Hope, LLC is a dedicated provider of quality services for individuals on the New Mexico Developmental Disabilities (DD) Waiver. Our mission is to assist the individuals we serve to be actively involved in their community, families, relationships, and employment. We are a close-knit team inspired by personal experience, committed to empowering individuals with intellectual and developmental disabilities (IDD) through person-centered, compassionate care.
Position Summary
We are seeking a highly detailed and professional Staffing Coordinator to serve as the operational backbone of our agency. This role is a dual-focus position responsible for the full-cycle Hiring & Onboarding of our workforce and the Master Scheduling of a 24/7 service environment. You will ensure our clients are supported by a full team of qualified Direct Support Professionals (DSPs) while maintaining strict adherence to NM DD Waiver compliance standards.
Key Responsibilities1. Full-Cycle Recruitment & Hiring
- Talent Acquisition: Lead all staff recruitment efforts, including posting job advertisements, screening applications, and conducting intensive interviews to find candidates suitable for compassionate care.
- Credential Verification: Manage all mandatory pre-employment screenings, including the NM Caregivers Criminal History Screening Program (CCHSP), Sex Offender Registry, and the Employee Abuse Registry (EAR).
- Compliance Management: Ensure all new hires possess a high school diploma/GED, a valid driver's license, and current CPR/First Aid certifications before they begin service.
- Onboarding & Orientation: Facilitate agency orientation, ensuring all federal I-9 documentation is verified within three business days and that employees are trained on iTherapydocs and GroupMe.
2. Master Scheduling & Coverage Management
- Schedule Development: Create and manage complex, variable work schedules for all DSPs using iTherapydocs, ensuring that staffing ratios (up to 4:1) are maintained based on individual needs.
- 24/7 Shift Coverage: Serve as the primary point of contact for the "Call-Out Procedure," personally arranging emergency shift coverage to prevent "Job Abandonment" and ensure no individual is left without support.
- Smart Reporting: Utilize internal tools to run compliance reports, matching open shifts with staff who have completed the necessary individual-specific training (e.g., BSC, SLP, OT, PT, or Nurse training).
- Relief Management: Coordinate with the on-call supervisor to address staffing gaps during weekends or holidays, ensuring all employees remain on shift until properly relieved.
3. Employee Relations & Professional Standards
- Disciplinary Action: Administer and document the progressive corrective action process, including verbal counseling, written warnings, and Performance Improvement Plans (PIPs).
- Personnel File Audits: Maintain confidential electronic and paper records, ensuring that renewed auto insurance and driver's licenses are collected before expiration to maintain employment eligibility.
- Problem Resolution: Act as a mediator for staff-related issues and client preferences, investigating requests for staff changes and making appropriate scheduling adjustments within a two-week timeframe.
- Communication Hub: Distribute agency-wide memos and policy updates, ensuring that staff acknowledge receipt through electronic signatures or GroupMe reactions.
Qualifications & Skills
- Education: High School Diploma or GED required.
- Experience: Proven experience in recruitment, hiring, employee relations, and complex scheduling. Experience with the NM DD Waiver system is highly preferred.
- Technical Proficiency: Advanced skills in iTherapydocs, GroupMe, and Microsoft Office are mandatory.
- Professionalism: Must demonstrate a high degree of diplomacy, tact, and the ability to maintain strict confidentiality regarding Protected Health Information (PHI) under HIPAA.
- Flexibility: Ability to participate in an on-call rotation to address urgent staffing emergencies outside of standard 8:00 AM – 5:00 PM office hours.
Benefits
- Weekly Pay: Checks are issued every Friday.
- Health & Wellness: Eligible for Health, Dental, Vision, and Aflac insurance after the 90-day introductory period.
- Retirement: 401(k) plan eligibility after the 90-day introductory period.
- Time Off: Accrued Paid Sick Leave (NM Healthy Workplaces Act) and paid Birthday Leave.
Hearts of Hope, LLC is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $35,360.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
