Housekeeping Houseperson
Position Overview
The houseperson is responsible for maintaining the cleanliness, order, and presentation of assigned guest rooms and corridors in accordance with the hotel's brand standards and quality expectations. This position plays a key role in delivering exceptional guest experience by ensuring that all spaces are consistently clean, well-stocked, and properly maintained. The Houseperson works as part of the housekeeping team under the supervision of the Housekeeping Manager and is expected to perform duties efficiently, professionally, and with attention to detail.
About PRISA Hospitality
PRISA Hospitality is a leading hospitality management company based in Puerto Rico, specializing in hotel, food and beverage and entertainment centers. Our team of professionals is committed to maximizing the performance and potential of every property under management, with a relentless focus on driving revenue and optimizing profitability.
PRISA Hospitality is the hospitality management arm of PRISA Group, a family-owned, Puerto Rico-based builder, developer, investor and operator of green residential communities, luxury and premium hospitality projects and entertainment venues. PRISA Group has overseen the development and construction of nearly $2.9 billion in real estate projects in Puerto Rico and Florida in the hospitality, entertainment, commercial, healthcare, education and residential segments over the last 40 years. The firm has delivered over 3,000 residential units and 1,200 hotel rooms.
PRISA Hospitality currently manages the DISTRITO T-Mobile entertainment complex, Aloft San Juan, Hyatt Place Bayamón, Hyatt Place Manatí, Fairfield By Marriott Luquillo Beach and Barullo Taberna Española. It is also the manager of the Homewood Suites by Hilton / Hampton By Hilton San Juan, currently under construction.
At PRISA Group we believe that our people are our greatest asset. We foster a culture of accountability, collaboration, service excellence, and professional growth, creating an environment where team members feel valued and empowered.
Principal Responsibilities
- Clean and service assigned guest rooms daily, including making beds, dusting, vacuuming, mopping, and sanitizing bathrooms in compliance with brand and property standards.
- Replenish room amenities, linens, towels, and supplies according to established par levels and guest preferences.
- Inspect rooms prior to release to ensure all quality standards are met before guest check-in or re-occupancy.
- Report any maintenance issues, damage, or safety concerns in guest rooms and public areas to the appropriate department promptly.
- Handle guest requests related to housekeeping services in a courteous and timely manner.
- Maintain the cleanliness and organization of the housekeeping cart, linen closets, and storage areas.
- Follow all property procedures for lost and found items, reporting findings immediately to the Housekeeping Manager.
- Adherent to all health, safety, and sanitation guidelines, including proper use of chemicals and personal protective equipment (PPE).
- Assist with deep cleaning projects, turndown service, and special cleaning assignments as directed.
- Collaborate with the front desk and other departments to prioritize rooms and accommodate guest requests efficiently.
- Always maintain a professional appearance and demeanor while on property.
- Perform all duties in compliance with hotel policies and brand standards
Key Credentials and Experience
- High school diploma or equivalent preferred.
- One (1) year of previous housekeeping or cleaning experience in a hotel, resort, or hospitality environment preferred.
- Knowledge of safe handling and use of cleaning chemicals and equipment.
- Ability to read and follow written instructions and checklists in English or Spanish.
- Strong attention to detail and commitment to cleanliness and quality standards.
- Ability to work independently and manage time efficiently to complete assigned rooms within scheduled timeframes.
- Physical ability to stand, walk, bend, and lift throughout an entire shift; must be able to lift up to 30 lbs.
- Ability to communicate effectively with guests and team members in a professional and respectful manner.
- Bilingual (Spanish and English) preferred.
- Flexibility to work various shifts, including weekends and holidays, as required by hotel operations.
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Why Join Us
At PRISA Hospitality, we believe in developing talent from within. We offer opportunities for growth, exposure to world-class hospitality brands, and the chance to be part of transformative projects in Puerto Rico’s tourism and entertainment industry.
This role offers the opportunity to be part of a dynamic hospitality team dedicated to delivering exceptional guest experiences while supporting one of Puerto Rico's leading hotel management companies. We offer a dynamic and collaborative work environment, competitive compensation, and the opportunity to grow within a respected Puerto Rico-based organization with global brand partnerships.
We invite qualified hospitality professionals who are passionate about guest service and creating memorable experiences to apply and join our team.
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as business needs evolve.
EEO Statement
We are an equal employment opportunity employer.
Pay: From $11.50 per hour
Benefits:
Work Location: In person
