Who Are We?
C1 Insurance Group is a fast-growing, Dallas-based insurance agency with a strong focus on relationships, service, and team culture. We're not your typical insurance company, we bring energy, innovation, and a genuine desire to make things simple, personal, and easy for our clients. Our growth comes from referrals and the trust we've built by consistently delivering real value. Whether it's updating a policy, resolving an issue, or answering a question, we believe every client interaction is a chance to make a positive impact. If you're motivated by meaningful work, enjoy being part of a supportive team, and are looking for a long-term role where you can grow, you'll feel right at home here.
What's the Job?
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Manage all aspects of customer requests from start to finish, handling any policy changes, billing updates, cancellations or reinstatements
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Serve as the main point of contact, communicating with customers to resolve problems and concerns in a courteous, professional, and timely manner
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Navigate various technology, CRM tools and websites to research information and communicate with clients
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Support the C1 Insurance team in a variety of administrative tasks while always maintaining confidentiality
Requirements
** MUST BE EXPERIENCED WITH TECHNOLOGY, QUICK NAVIGATING BROWSERS AND VARIOUS SYSTEMS**
** MUST BE ABLE TO MULTITASK**
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You are a multitasker who thrives in a fast-paced environment while staying organized
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You have a natural desire to serve and support those around you
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You have 1-3 years of Customer Service and / or Order Fulfillment experience
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You have excellent communication skills, ready to hop on a call or send an email at any time
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You are able to perform under pressure, exercise time management and meet deadlines
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Comfortable with desk-based work, including data entry, spreadsheets, and CRM platforms
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Communicates clearly and professionally via phone, email, and written correspondence
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Strong problem-solving and critical-thinking skills
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Takes initiative, communicates openly, and takes ownership of responsibilities
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Proficient in Microsoft Office and Google Workspace
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You are a stable, consistent and well-defined person looking for a permanent scope of responsibilities
Benefits
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Paid time off (PTO) and paid holidays
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We offer Health, Dental & Vision Insurance
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Our office is open Monday - Friday, no weekends!
