The Digital Banking Branch Manager & Cash Management Back Office plays a critical role in supporting Central Bank’s online branch operations. This position is responsible for overseeing daily digital banking activities, including transaction processing, settlements, reconciliation, and cash management support.
As part of a small community bank, this role requires a hands-on approach, strong attention to detail, and a collaborative mindset. The individual will ensure accurate and timely processing of transactions while maintaining compliance with regulatory requirements and internal controls. This role supports both customers and frontline staff, helping deliver efficient, secure, and relationship-focused banking services.
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Process daily digital and branch-related transactions, including deposits, withdrawals, internal transfers, ACH, and wire payments
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Monitor online banking activity and transaction queues to ensure timely processing and settlement
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Verify, post, and balance transactions within the core banking system
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Support customers and staff with digital banking and cash management inquiries
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Perform daily reconciliation of general ledger and settlement accounts
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Research and resolve discrepancies, outages, or exceptions promptly
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Prepare internal reports on cash positions, transaction activity, and variances
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Assist with month-end and audit reporting requirements
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Process and support domestic and limited international payments (ACH, wires)
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Ensure funds are settled accurately within established timelines
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Investigate and resolve failed, rejected, or exception items
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Maintain strong internal controls around payment processing
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Adhere to Central Bank policies, procedures, and internal controls
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Ensure compliance with all applicable regulations (BSA/AML, OFAC, KYC, etc.)
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Monitor transactions for unusual or potentially suspicious activity and escalate as needed
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Maintain proper documentation and audit trails to support regulatory reviews
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Maintain and update customer account information, access rights, and authorizations
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Assist with onboarding of new digital banking and cash management customers
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Support setup and maintenance of online banking services and treasury management tools
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Collaborate closely with branch staff, lending teams, and leadership to resolve operational issues
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Provide guidance and training on digital banking systems and back-office processes
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Serve as backup support in the retail branch when needed (teller, CSR functions)
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Deliver a high level of customer service consistent with community banking values
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Utilize core banking and digital banking platforms (e.g., Jack Henry or similar systems)
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Ensure accurate data entry and proper system use
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Identify process improvement opportunities to enhance efficiency and customer experience
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Associate or Bachelor’s degree in Finance, Accounting, Business, or related field preferred
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Equivalent banking experience will be considered
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2–5 years of experience in banking operations, cash management, or digital banking support
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Experience in a community bank or small financial institution strongly preferred
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Hands-on experience with reconciliation, ACH, or wire processing
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Strong attention to detail and accuracy
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Knowledge of banking operations and payment processing
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Ability to investigate and resolve discrepancies independently
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Proficiency in Microsoft Excel and core banking systems
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Strong organizational, time management, and multitasking abilities
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Excellent communication and customer service skills
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Experience with ACH, Fedwire, or SWIFT payment systems
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Familiarity with Jack Henry or similar core platforms
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Working knowledge of BSA/AML compliance and fraud prevention practices
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Experience supporting online banking or treasury management platforms
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Community bank branch and/or operations setting
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Fast-paced environment with daily deadlines and processing cut-off times
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Regular interaction with customers and internal teams
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Cross-functional role requiring flexibility and teamwork
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Accuracy & Accountability – Ensures error-free processing and dependable results
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Risk Awareness – Maintains strong focus on compliance and fraud prevention
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Customer Focus – Supports relationship-driven community banking service
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Problem Solving – Quickly identifies and resolves issues with sound judgment
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Team Collaboration – Works closely with branch staff and leadership
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Adaptability – Comfortable wearing multiple hats in a small bank environment
