TSA Mission and Hours:
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The TSA mission is to provide superior customer service, drive traffic, continually increase the membership base, and focus on member retention.
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TSA in-studio work hours are approximately 25-30 hours, with other hours potentially assigned.
Training & Certifications:
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Required training includes completing the HOTWORX Certification and repeating it annually.
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The employee must maintain active CPR, AED, and First Aid certification at all times.
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The role requires completing all assigned HOTWORX® University Online courses in the Trainer Sales Associate curriculum and repeating them annually or as assigned.
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New HOTWORX® University Online courses must be completed as they become available, and certificates submitted to owners within 7 days.
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The employee must subscribe to, read, and put into practice the HOTWORX® weekly blog, and encourage new members to subscribe.
Basic Duties & Responsibilities:
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Arrive 15 minutes early before all scheduled work shifts, promotions, sales appointments, and training sessions.
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Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct.
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Strive for 5-star online ratings by maintaining supreme customer service and hospitality.
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Follow general cleaning and maintenance checklists, including daily open/closing procedures.
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Complete pending tasks per shift, Dynamix reach-out, and any additional POS tasks.
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Sell memberships and achieve all membership sales goals.
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Sell retail and achieve all individual retail sales goals each month.
Customer Relations and Training:
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Ensure members understand how to use the Burn Off App.
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Make every member feel special and keep them motivated.
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Assist members during visits with greetings, answering questions, providing sauna/workout instructions, and offering retail suggestions.
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Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
Marketing, Prospecting & Member Retention:
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Assist in social media engagement posts, promotions, and ad campaigns.
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Utilize all HOTWORX® marketing tools simultaneously and consistently.
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Post Warrior or highlight a member 2 times a month, scheduled on the calendar.
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Follow the social media checklist for daily posts, including scheduled weekend posts.
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Coordinate Business of the Month 3 months in advance.
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Create 50-100 gift bags for B2B weekly or biweekly.
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Locate 1 event per quarter for HOTWORX Moore to attend to get leads.
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Focus on Member Retention, including weekly check-in calls on all New Members.
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Make new and existing members feel special by leaving hand-signed notes.
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Coordinate corporate meetings for presentations by owners to get corporate accounts.
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Film and post authentic Member Spotlights (interviews or posts).
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In charge of promoting and engaging members in Monthly Challenge Cards and creating in-studio challenges.
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Owners can update/change tasks at any time to meet the needs of New and Existing Members.
