The Program Manager is responsible for the health and quality of mid-to-large scale client
projects, focusing on creative project management, end to end project workflow, and delivery
efficiency and quality, while working with managers in learning to manage margin and risk
mitigation and resolution.
The ideal candidate should have experience leading marketing and advertising projects
comprised of multidisciplinary resources, with experience in collaborating with key agency
stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and
Analytics, Media, and Technology. Experience with managing multi-channel engagements
(video, TVC, print, digital, experiential, activation, etc.) is preferred.
They will also possess a proven ability to represent the Program Management discipline with
internal and client stakeholders, and be deft at building and maintaining strong relationships
with agency, client and third-party partners.
Manage medium-scale projects end to end, from strategy brief to asset delivery. Work with
strategy, creative, account, and production teams to ensure smooth delivery of deliverables
and assets, while also facilitating communications between teams.
- Partner with Creative to effectively shepherd and manage the evolution of creative work,
ensuring quality at all points from concept through delivery. Active partnership with
Resource Management, Production, and Technology departments to ensure connections
and collaborations happen where they should, in support of innovative and award-winning
creative ideas.
- Provide solutions-oriented program management with a willingness to creatively solve
problems with a positive, professional demeanor and emotional intelligence.
- Develop scopes, staffing plans, and estimates for medium-scale projects and engagements,
with direct manager supervision and support. Responsible for the scoping and management
of multiple concurrent projects and client engagements totaling up to $1-3MM annually.
- Engage with Resource Management and Finance as appropriate for staffing, scoping and
estimating. Work closely with direct supervisors and team members identify flags, find
solutions, and manage up.
- Contribute to a culture of delivery efficiency and excellence within the Program
Management department.
- Maintain departmental values, vision, direction and responsibilities with project
stakeholders.
Work with account and client stakeholders to instill and enforce processes, workflows and
tools that support the profitable delivery of client work.
- Partner with Client Services and Finance stakeholders to actively manage business
challenges, client relationships, develop project plans, and maintain profit margin.
- Partner with internal team to help optimize existing operational processes and systems.
2-4 years project or program management experience in a creative services organization
working with cross-functional stakeholders including strategy, data and planning, creative,
editorial, experience design, production, technology, operations and resourcing.
- Demonstrated understanding of project management methodologies, process and tools,
including staffing, scoping, estimating, burn management.
- Working knowledge of MS Office, project management software (JIRA, Basecamp, etc.), and
project management software (MS Project, Smartsheet).
