Title: Part-Time Business Assistant
Salary Range: $18.00/hr
Contract Term Length: Not Applicable
Standard Hours: 24 hours per week
Work Location: On-Site
FLSA Status: Non-Exempt
College: West Kentucky Community & Technical College
Campus Location: West Kentucky Community & Technical College
Department: Business Services
Job Summary
The Part-Time Business Office Assistant supports the Business Office by assisting with student account outreach and payment solutions. This role involves contacting students regarding past-due balances, providing accurate account information, and assisting with payment plans and payment options. The ideal candidate is professional, detail-oriented, and comfortable working with sensitive financial information while providing excellent customer service.
Job Duties:
Student Account Outreach
- Contact students via email, phone, or text regarding past-due balances
- Provide accurate information on account balances, deadlines, and next steps
- Maintain a professional and respectful tone in all communications
Payment Support and Solutions
- Assist students with establishing payment plans
- Explain available payment options
- Support students in resolving account holds related to unpaid balances
Account Review and Documentation
- Review student accounts for accuracy and outstanding charges
- Document collection efforts and student interactions in the system
- Maintain detailed and organized account records
Reporting and Follow-Up
- Monitor delinquent accounts and conduct timely follow-up
- Assist with reporting on collection activity and payment trends
Minimum Qualifications:
High school diploma/GED
Preferred Qualifications:
Previous experience in customer service, collections, accounts receivable, billing, or office administration preferred
Additional Skills Requested:
- Strong communication and customer service skills
- Attention to detail and accuracy
- Basic knowledge of billing or financial systems preferred
- Ability to handle sensitive information with professionalism and discretion
Employee Rights - Employee Polygraph Protection Act
Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.
