Office Manager – Operations & Client Experience
Maids in Brown is a growing residential and commercial cleaning company serving Arlington, Alexandria, Washington DC, Bethesda, McLean, and surrounding areas. We are looking for a highly organized, detail-oriented, and customer-focused Office Manager to help support our daily operations and deliver an exceptional experience to both clients and employees.
This is an excellent opportunity for someone who enjoys problem-solving, managing multiple priorities, and playing a key role in a growing company.
Pay
$20–$25 per hour, based on experience
Job Type
Full-Time
Location: Arlington, VA
Responsibilities
- Manage client communication via phone, email, and text
- Respond to client questions and resolve service concerns
- Coordinate schedule changes, reschedules, and operational adjustments
- Support billing, collections, account updates, and price increases
- Maintain accurate client and employee records
- Assist with recruiting, onboarding, and employee support
- Monitor office processes and identify opportunities for improvement
- Work closely with leadership to ensure smooth day-to-day operations
- Help maintain high levels of customer satisfaction and retention
Qualifications
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Professional and confident customer service approach
- Ability to multitask and prioritize effectively in a fast-paced environment
- Strong attention to detail
- Proficiency with computers and common office software
- Experience in office management, customer service, scheduling, operations, hospitality, or administrative support preferred
- Bilingual Spanish and English required
What Success Looks Like
- Clients receive prompt, professional communication
- Scheduling issues are resolved efficiently
- Billing and collections remain accurate and organized
- Employee onboarding is completed consistently
- Operational issues are addressed proactively
- Client satisfaction and retention remain strong
Why Join Maids in Brown?
- Competitive pay
- Stable, growing company
- Supportive team environment
- Opportunity for advancement as the company grows
- Meaningful role with direct impact on company success
If you are organized, dependable, customer-focused, and enjoy helping a team succeed, we would love to hear from you.
Apply today and become an important part of Maids in Brown's continued growth.
Work Location: In person
Pay: $20.00 - $25.00 per hour
Application Question(s):
- How many years of experience do you have coordinating schedules, appointments, dispatch, or daily operations in a fast-paced service business?
- Please describe a time when an employee called out or a schedule changed unexpectedly. What did you personally do to keep operations running and communicate with affected clients or coworkers?
- Please describe a difficult customer or client concern you personally handled. What was the issue, what did you say or do, and what was the outcome?
- Why are you interested in leaving your current or most recent position, and what are you looking for in your next long-term role?
Language:
Work Location: In person
