Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:
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A minimum of six (6) months of experience in the customer service field required.
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A minimum of six (6) months supervisory experience
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Proficiency reading, writing and speaking in English
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Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
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Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
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Demonstrates precision in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
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Able to work a flexible work schedule including night, weekends and holidays
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High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
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Prior high-volume switchboard experience
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Previous experience working in the hospitality industry
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
