General Summary
Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.
Shift
Part Time, Days, Every Weekend.
Saturday - 10:30am-7pm, Sunday 6:30a-7pm
Duties and Responsibilities
Essential Functions:
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Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.
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Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
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Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
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Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.
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Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
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Makes bed assignments based on patient preference, condition and diagnosis.
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Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.
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Reconciles daily cash and verifies account balances.
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Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.
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Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
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Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.
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Maintains the insurance master file and updates as necessary.
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Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.
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Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.
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Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
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Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.
Common Expectations:
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Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
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Prepares and maintains records of patient charges.
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Maintains department records, reports, files and census statistics as required.
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Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
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Participates in educational programs and inservice meetings.
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Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
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Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting.
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Fosters teamwork; and practices fiscal responsibility through improvement and innovation.
Qualifications
Minimum Education:
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High School Diploma or GED High School or G.E.D Required
Work Experience:
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Less than 1 year 3 - 6 months Required
Courses and Training:
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6-8 week in-house registration procedures and medical terminology courses Upon Hire Required
Knowledge, Skills, and Abilities:
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Excellent communication and interpersonal skills
Benefits Offered:
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Comprehensive health benefits
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Flexible spending and health savings accounts
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Retirement savings plan
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Paid time off (PTO)
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Short-term disability
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Education assistance
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Financial education and support, including DailyPay
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Wellness and Wellbeing programs
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Caregiver support via Wellthy
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Childcare referral service via Wellthy
