Job Description
Position Title: Sales Representative
Reports To: Mercedes Engler
Schedule: FULL TIME
About us: King Ocean is a niche shipping line providing logistics services from anywhere in the world into the Bahamas and Turks and Caicos Islands.
Required Qualifications:
Education: Bachelor's / Associates Degree – preferable.
Experience: 3 + years of related experience. Direct Sales Experience in Shipping, Trucking, Logistics Mgmt.
Languages: Strong verbal and written skills; English fluent, Spanish preferred.
Skills/Software: Proficient with Excel, Word, experience with Shipping systems.
Solid experience in lead qualification, pre-call planning, call control, account development, and time management.
Traits:
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Display ability to lead and motivate a team.
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Excellent customer service skills are essential.
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Exhibited leadership skills and strong motivation for career advancement.
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Self -motivated, Proactive, with a strong work ethic & leadership.
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Multitask in a dynamic and fast-paced environment.
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Capable of thinking analytically and creatively.
Excellent attention to detail.
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Customer Interaction:
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Provide accounts with quotations for FCL & LCL export cargo as requested by the account.
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Follow through on rates provided to clients and/or by the Quotes team within 24 hours.
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Ensure contracts are up to date on a weekly basis; Reminder can be set in Salesforce CRM under tasks.
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Prepare One Time Fillings (OTFs) export cargo not under contract and or tariff.
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Email account base weekly Southbound sailing schedule.
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Schedule appointments for the Account Executive if needed.
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Maintain communication via phone and or email with destination sales representative and agents.
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Tele-sales – assigned accounts and new accounts. Follow up on sales leads / routings.
Support:
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Participate in weekly and or biweekly sales calls with each sales executive and agent.
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Usage of Salesforce CRM to maintain account records.
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Email Trade Notifications to accounts and agents in a timely manner.
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Review Loading Guide daily to ensure OTFs and contracts are updated.
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Answer emails in a timely and professional manner (preferably within 4 hours, no later than 24 hours).
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Provide weekly volume reports for the destination’s agents with the direct Account Executive highlighting lost business trend analysis.
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Complete a weekly Sales Report in Salesforce with completed tasks/objectives (due Friday before COB).
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Manage and maintain assigned USA accounts.
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Perform additional duties as assigned as needed in Sales. Assigned goals will be weighted/evaluated twice per year.
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Tele market Min 25 Calls per Week.
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Complete support with the Sales Account Executive
Analysis and Reporting:
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Run JOC stats on assigned destinations monthly and share with destination teams and to be reviewed with the Sales Account Executive.
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Assist USA Rep/Destination Rep with stats/trend analysis for assigned territories to ensure maximum support on vessels.
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Loading Guide are to be sent to each destination Monday Morning to the current sailing.
