Department: Technical Operations NOC
Reports to: Director of Technical Operations
Position Summary: The NOC Technician 1 provides frontline support within the Network Operations Center and is responsible for monitoring infrastructure alerts, handling initial troubleshooting steps, and escalating issues to senior NOC staff when necessary. This entry-level position is ideal for individuals starting their IT career who are eager to learn core MSP operations, monitoring platforms, and client onboarding tasks.
Roles and Responsibilities:
Alert Monitoring & Remediation
Monitor real-time alerts from NinjaOne and other integrated platforms.
Respond to standard incidents such as low disk space, offline devices, or failed backup notifications.
Perform documented first-line troubleshooting steps.
Escalate unresolved alerts to NOC Technician II or NOC Engineers.
Onboarding & Configuration Support
Assist in onboarding tasks under the direction of senior technicians.
Deploy monitoring agents and validate basic connectivity.
Review onboarding runbooks and maintain checklist compliance.
Accurately document actions and updates in ConnectWise Manage.
Follow escalation workflows and time entry standards.
NinjaOne RMM: Alert triage, basic remediation, and agent status checks
ConnectWise Manage: Ticket handling and note
Acronis: Monitor backup status (basic awareness)
Required Skills & Experience:
High school diploma or GED; Associate degree in IT preferred.
1+ year of experience in Help Desk, NOC, or IT support role.
Familiarity with Windows OS, remote desktop tools, and IT fundamentals.
Desire to grow within a structured NOC environment.
Preferred Skills & Experience:
Strong communication and collaboration.
Attention to detail with commitment to accurate documentation.
Eagerness to learn and adapt in a fast-paced enviorment
Salary: $60,000 - $75,000 per year (commensurate with experience)
Benefits: Dental insurance, Health insurance, Vision Insurance, Life Insurance, PTO, and 401(k)
Schedule: Monday to Friday (participation in on-call or extended shift coverage as needed)
Work Location: In-person: (Boca Raton, FL, OR West Caldwell, NJ OR Cherry Hill, NJ OR Brooklyn NY)
This document outlines the key responsibilities and expectations for the NOC Technician II role. Responsibilities may evolve based on company priorities, technical operation needs, and business requirements.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
