Description:
The Role
Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.
Responsibilities
-
Complete all general HVAC in-home, service calls.
-
Establish customer rapport to help clients find the right products and services for their needs and wants.
-
Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
-
Educate and assist customers in choosing the best finance options and maintenance plans.
-
Explain replacement opportunities for aging, inefficient or underperforming systems.
-
Understand your service criteria and hold yourself accountable for exceeding goals.
-
Show yourself as professional and knowledgeable to win new referrals and repeat business.
-
Work along side customer service and dispatch to ensure overall success of the business.
-
Maintain a clean, organized job site and well inventoried truck.
-
Participate actively in all training exercises, morning meetings, trade shows and retreats.
-
Train and mentor apprentices to ensure quick, accurate repairs and installations.
-
Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
-
Selling HVAC equipment
-
Load Calculations
-
Duct work and Airflow
Requirements:
Competencies for Success
-
Knowledge of local HVAC codes and ability to make on-the-job applications.
-
Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
-
Continued education and training to obtain NATE certification.
-
Clean, safe driving record.
-
Highly organized with exceptional follow-through abilities.
-
Strong verbal and written communications.
-
High integrity with advanced social skills and ability to make solid connections.
-
Strong desire to be a better technician tomorrow than you are today.
-
Competitive individual contributor who also loves to win as a team.
