POSITION SUMMARY: The Operations Assistant supports the day-to-day operations of Meals on Wheels and Mid-City Concerns Senior Center, including assisting with programs and activities, creating a welcoming, friendly environment for our patrons. This flexible role is perfect for someone who enjoys variety and making a direct impact in the community.
KEY or ESSENTIAL FUNCTIONS: To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. The essential functions of the position include but are not limited to the following:
Senior Center:
1. Assists with record keeping: Maintain accurate records of attendance, membership, and member participation.
2. Document client interactions and maintain confidentiality protecting member privacy and ensuring accuracy. Including details such as the type of interaction, topics discussed, and actions taken.
3. Supports daily activities and special events, encouraging members’ participation and providing support to those who need assistance.
4. Provide coverage when Senior Center Manager is unavailable.
Meal Service/Meals on Wheels:
5. Assist with preparation and dispersion of secondary programming materials.
6. Assist with volunteer coverage. This includes driving, assisting with bag dispersion, and program materials.
7. Provide coverage when Operations staff is unavailable.
SECONDARY FUNCTIONS:
1. Accept and distribute donations as needed.
2. Prepare and pack milk bags and weekend frozen bags as needed.
3. May assist with senior center meal service as needed.
4. Attend & staff company fundraising events throughout the year
5. May assist in other departments as necessary.
6. Performs all other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.
Education and/or Experience: To perform this job successfully, an individual must have:
· A High School Diploma/GED preferred
· Demonstrated superior customer service skills including the ability to perceive needs and respond appropriately to a highly diverse community.
Certificates and/or Licenses: To perform this job successfully, an individual must:
· Valid Driver’s License and clean driving record and meet all regulatory requirements for driving.
· Food Handler’s Permit or willingness to obtain
· Successfully pass background check applicable to position
· Ability to work independently and as part of a team.
Mental & Other Skills/Abilities: For an employee to succeed in this position they must have:
· Adaptability ability to be flexible and adapt to changes, expectations, delays or unexpected events in the work environment while maintaining professionalism; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
· Analytical Ability: ability to collect, analyze, interpret and report on information; ability to use intuition, experience and creativity to spot trends in data; ability to utilize critical thinking in the evaluation of information; ability to utilize various tools to examine information to both read, interpret, understand and identify patterns; ability to conduct comprehensive research to aid in information analysis.
· Computer/Technical Ability: working knowledge of:
. Word Processing software
. Spreadsheet software
. Internet software
. Design Software - Publisher
. Outlook
. Dependability: Ability to follow through with completing tasks on time or notify the appropriate person with an alternative plan when necessary; ability follow instructions to respond to management direction; ability to consistently arrive on time and be able to work as scheduled.
· Judgment: Ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
· Language Ability: Basic Ability: ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
· Problem Solving Ability: Ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
· Quality Management: Ability to complete the essential functions of the job consistently and with accuracy; ability to identify errors and take corrective action as needed; ability to constructively apply feedback to improve performance; ability to generate ideas to improve and promote quality in work.
Physical Requirements: In order to meet all expectations of this position, an individual must be able to:
· Frequently sit, stand, walk, grasp, reach, talk, hear, lift up to 20 pounds.
· Occasionally lift 25 - 50 lbs.
· Near Acuity Clearly see 20+ feet, with or without corrective lenses.
EQUIPMENT/TOOLS UTILIZED: Duties of this position will require regular use of these types of machinery, equipment, and tools:
· Office equipment – copy machines, computer and phone
COMPENSATION AND BENEFITS:
· Hourly Part-time, non-exempt position: 20-25 hours/week
· Salary Range: $18.00 - $20.00 DOE
· Mileage reimbursement at set rate
WORKPLACE ENVIRONMENTAL CONDITIONS:
This position involves frequent driving as a primary duty, including traveling throughout the service area. Driving may occur in varying traffic, road, and weather conditions.
Work also takes place in an office environment and may include prolonged periods of sitting, standing, using a computer, and operating standard office equipment.
The role requires regular interaction with staff, volunteers, and program participants, including seniors and other vulnerable populations. All interactions must be conducted with professionalism, respect, and adherence to confidentiality requirements.
The typical work schedule is Monday through Friday, 8:00 a.m. to 1:00 p.m., though occasional adjustments may be required to meet program needs.
Pay: $18.00 - $20.00 per hour
Benefits:
Work Location: In person
