As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Be the First Step in Exceptional Care
We’re seeking a detail-oriented and customer-focused Patient Access Representative (also known as an Outpatient Access Representative) to support our clinics across Monroe County and surrounding areas. In this role, you’ll be the first point of contact for patients during clinic visits, ensuring an efficient, accurate, and welcoming experience from check-in to check-out.
What You’ll Do:
- Welcome and direct patients, ensuring a smooth and positive experience
- Register and verify patient demographics and insurance in the electronic medical record system (EMR)
- Schedule and coordinate appointments, referrals, and follow-ups using EMR and access systems
- Collect co-pays and reconcile daily payments
- Answer and route incoming calls, and manage telephone encounters in EMR
- Maintain accurate and up-to-date patient records to ensure billable services
- Monitor patient flow, wait times, and lobby conditions to support service excellence
- Use HIPAA-compliant practices to protect patient privacy
- Assist with charge reconciliation and resolve registration issues
- Support new team members as a resource, when needed
What You Bring:
- High School Diploma or GED required
- At least 1 year of administrative or customer service experience
- Strong attention to detail and data entry accuracy
- Ability to multitask in a fast-paced, patient-centered environment
- Medical terminology knowledge preferred
- Familiarity with EMR systems and scheduling tools preferred
- Excellent communication and customer service skills
Why Join Us?
- Help patients feel seen, supported, and cared for
- Be part of a team that values collaboration and compassion
- Opportunities for ongoing training and career development
- Comprehensive benefits and employee wellness programs
Apply today and become a key player in supporting patient access and satisfaction within our outpatient care network.
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Work Location: In person
