Purpose
To provide leadership and direction to Team Members to ensure operational excellence, efficient execution of tasks, and a consistently high level of guest satisfaction. This role supports daily restaurant operations while upholding FRCG standards for food quality, service, cleanliness, and team performance.
Key Responsibilities
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Ensure operational excellence in food quality, guest service, cleanliness, and Team Member training
- Monitor guest feedback, address concerns promptly, and coach Team Members to improve performance
- Supervise Team Member performance to ensure consistent execution; provide coaching and corrective guidance as needed
- Actively participate in shift operations, including supporting or covering hourly positions when necessary
- Manage labor to meet daily and weekly targets, adjusting staffing levels based on business needs
- Collaborate with leadership and Team Members to promote a positive work environment and achieve company goals
- Complete all required HACCP checklists each shift, including pre-opening, post-line flips, and pre-peak periods
- Monitor food safety standards, including proper holding temperatures, cooling, reheating, and food preparation procedures
- Continuously monitor cooler and equipment temperatures to prevent food from entering the temperature danger zone
- Manage employee relations during shifts, including administering coaching and disciplinary action in accordance with company policies
Core Competencies
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Leadership & Accountability: Leads by example, sets expectations, and holds self and others accountable
- Guest Focus: Resolves guest concerns professionally and ensures a positive experience
- Labor & Cost Control: Manages staffing and monitors food costs through proper ordering, storage, and rotation (FIFO)
- Problem Solving: Identifies issues quickly and implements effective solutions
- Organization & Time Management: Prioritizes tasks and ensures timely completion of responsibilities
- Adaptability: Adjusts to changing business needs and operational priorities
- Professional Communication: Communicates clearly and respectfully with Team Members, leadership, vendors, and guests
- Technical Skills: Proficient in Microsoft Office and familiar with POS systems (Toast preferred)
Operational Responsibilities
Cash Handling & Financial Management
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Count and reconcile all shift cash accurately against sales
- Prepare and secure daily deposits in accordance with company procedures
- Maintain required logs, including deposit logs and safe tracking documentation
- Ensure all register cash is handled, counted, and secured properly
- Complete disbursements in compliance with company standards
Reporting & Administrative Duties
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Accurately enter daily sales, financial data, and shift details into required reporting systems
- Review and verify server checkouts for accuracy
- Review credit card transactions and resolve discrepancies as needed
POS System (Toast)
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Review and approve employee timecards at the end of each shift
- Ensure Team Members clock in and out correctly under appropriate job codes
- Identify and correct discrepancies prior to closing the shift
Physical Requirements
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Ability to stand and walk for extended periods (100%)
- Ability to work in a fast-paced environment while maintaining quality and service standards (75%)
- Ability to bend, reach, stoop, and perform operational tasks as needed (75%)
- Ability to lift and carry items up to 50 pounds as required
Essential Training Requirements
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Successful completion of all required management training programs
- Ongoing participation in food safety, leadership, and operational training
Qualifications
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Must be at least 21 years of age
- Ability to speak, read, write, and understand English
- Valid driver’s license and ability to legally operate a motor vehicle
- Strong leadership, communication, and organizational skills
- Ability to perform effectively in a fast-paced, high-pressure environment
Note
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Equal Opportunity Employer
Franchise Restaurant Concept Group is an Equal Employment Opportunity Employer and is committed to fostering a diverse and inclusive workplace.
