Office Manager/ Customer Services Specialist
ABM Marking Services Ltd, Business 2 Business – 2799 South Belt West, Belleville, IL
JOB SUMMARY:
ABM Marking Services LTD was setup in 1982. We focus on Ink and Inkjet printer manufacturing and Packaging products (Stenciling, Marking, Sealing, Printing) distribution. We also act as Customer Service Center for Neware who has been committed to providing world-class testing solutions for the batteries and capacitors since 1998. This Office Manager/ Customer Services Specialist will be responsible for the office task and customer service regarding customers’ demand, and basic questions. The ideal candidate is detail oriented and has experience in a office position and the ability to multitask and prioritize responsibilities.
ESSENTIAL FUNCTIONS:
· Practice proper telephone etiquette and be able to receive, route, and setup conference calls between customers and higher tiered specialist.
· Process the sales orders and shipping documents.
· Be good at basic computer skills such as email, Word, Excel, Quickbook.
· Upload and update company websites.
· Try to provide professional advice about the products to potential and current customers, understand their needs.
· Receive, analyze, resolve, direct, and document customer problems according to prescribed procedures.
· Identify, track, account for, and properly maintain the related records and shall properly store all project related data
Requirement:
· Professional demeanor with good verbal and writing ability
· Warm-heated, able to interact professionally with clients
· Detail-oriented; good writing and proofreading skills
· Very familiar with working on a computer
· Have a reasonable typing speed
· Related office experience will be a plus.Sales/Marketing experience is also a plus. We can provide training for the new persons if you do not have the related experience.
· Background check will be performed before the employment.
Job Type: Full-time(8:30am-4:30pm)
Please review all application requirements before applying to ABM Marking Services LTD. Please send your resume with expected Salary to [email protected]
Pay: $15.00 - $17.00 per hour
Work Location: In person
