CFX Member Experience Representative
CFX is built differently. We deliver a high-quality fitness experience without the high price or intimidation factor. Our clubs are clean, comfortable, and convenient, so members can focus on showing up and making progress.
We are committed to providing the best value in fitness in the communities we serve. Each location is welcoming, consistent, and built to support our members every day.
Our team sets the standard. We take pride in our facilities, support our members, and deliver an experience people can count on. At CFX, you’re part of a team that helps people build better habits and stronger lives.
The Member Experience Representative delivers a consistent, welcoming, and well-run experience for every member visit. As the first and last point of contact, this role sets the tone for the club and upholds the CFX standard.
What We Offer
Competitive pay and bonus opportunities
Free gym membership and employee discounts
Team-oriented environment with strong support
Opportunities for growth and advancement
Key Responsibilities
Greet members and guests in a friendly, professional manner
Ensure accurate and efficient member check-in
Assist with sales, transactions, and member inquiries
Maintain a clean, organized, and welcoming front desk
Support overall club cleanliness, including equipment and restrooms
Restock supplies and keep the facility member-ready
Communicate clearly and escalate issues when needed
Maintain accurate member information in company systems
Expectations
Acknowledge and greet every member promptly
Keep the front desk and lobby clean and organized at all times
Provide clear, confident, and helpful communication
Address issues quickly and involve management when appropriate
Maintain professional appearance and follow CFX dress standards
Be reliable, engaged, and accountable every shift
