Automotive Service Advisor – Chrysler, Dodge, Jeep & RamJoin Our Team as a Professional Service Advisor
We are looking for a motivated, customer-focused Automotive Service Advisor to join our busy Chrysler, Dodge, Jeep & Ram dealership. This is an outstanding opportunity for someone who understands that today's Service Advisor is more than just a write-up person—they are a trusted consultant who helps customers protect their investment through proper maintenance and expert guidance.
If you are passionate about delivering exceptional customer service, building long-term relationships, and confidently recommending maintenance that keeps vehicles performing at their best, we'd like to meet you.
What You'll Do
- Greet customers professionally and create a positive service experience from arrival to delivery.
- Listen carefully to customer concerns and accurately document repair requests.
- Perform thorough vehicle walk-arounds and identify maintenance opportunities.
- Review factory-recommended Stellantis maintenance schedules and educate customers on the importance of preventive maintenance.
- Recommend and sell maintenance services using BG Products and approved Stellantis maintenance programs based on vehicle age, mileage, and condition.
- Clearly explain repairs, maintenance recommendations, pricing, and timelines in a way customers understand.
- Build trust through honest, transparent communication and educate customers rather than using high-pressure sales tactics.
- Coordinate with technicians to ensure accurate diagnoses and efficient repairs.
- Keep customers informed throughout the repair process.
- Achieve customer satisfaction, maintenance sales, and dealership performance goals while maintaining the highest level of integrity.
What We're Looking For
- Previous experience as an Automotive Service Advisor (CDJR experience preferred).
- Strong knowledge of Chrysler, Dodge, Jeep & Ram vehicles is a plus.
- Understanding of factory maintenance schedules and preventive maintenance practices.
- Proven ability to recommend and sell maintenance services with confidence and professionalism.
- Excellent communication, organizational, and customer service skills.
- Ability to build lasting customer relationships that result in repeat business.
- Strong computer skills and experience with dealership management systems.
- Valid driver's license and a clean driving record.
What Sets This Position Apart
Our advisors are expected to do more than simply write repair orders. Success in this role comes from becoming a trusted advisor who:
- Educates customers on the value of preventative maintenance.
- Recommends the right services at the right time using Stellantis maintenance guidelines.
- Promotes premium BG Products where they provide real value and long-term vehicle protection.
- Helps customers avoid costly repairs through proactive maintenance.
- Builds confidence and trust that leads to long-term customer loyalty.
We believe that when advisors genuinely educate customers and recommend maintenance based on their needs, everyone benefits—the customer, the dealership, and the advisor.
We Offer
- Competitive compensation with excellent earning potential.
- Performance-based bonuses and incentives.
- Paid training and ongoing professional development.
- Health, dental, and vision insurance.
- Paid vacation and holidays.
- 401(k) with company match (if applicable).
- Employee discounts.
- A professional, team-oriented work environment with opportunities for advancement.
If you're an experienced Service Advisor who understands that exceptional customer service includes educating customers and helping them maintain their vehicles—not just documenting concerns—we encourage you to apply today.
Job Type: Full-time
Pay: $60,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
Work Location: In person
