Job description
Are you looking to make a difference in the lives of our aging population? This is a great opportunity to work with a fantastic team of caring, fun individuals! Home Instead is a leader in the industry and a great place to advance your career.
We are looking for a health care professional to join us in our mission to assist and enhance the lives of our aging adults and their families. The Client Care Coordinator is a full-time position and is expected to perform a variety of duties in client services, outreach, and sales. The Client Care Coordinator is expected to conduct care consultations and perform quality assurance visits to provide the highest quality service to clients. This position also is responsible for service inquiry calls and home visits with clients and/or family members seeking care for their loved ones or themselves. The Client Care Coordinator should work to develop and maintain relationships with potential referral sources in the community to ensure visibility and growth.
What You Need to be Successful:
- A desire to build relationships with Care Pros, clients, coworkers and referral sources in the community
- A compassionate and outgoing personality
- A high degree of personal and professional accountability
- Attention-to-detail
- Energetic and motivated
- Dependability and punctuality
- Great communicator
- Ability to work within a deadline
- Computer Proficient
Primary Responsibilities:
- Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards and special events.
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of client through our quality assurance program.
- Create and maintain client records documenting all quality assurance meetings utilizing ClearCare and paper forms in the files.
- Update client care plans regularly to reflect any changes in client health status or CAREGiver responsibilities.
- Work with other team members to coordinate various aspects of a client’s care.
- Conduct service inquiries as needed following the consultative sales process.
- Report on a weekly basis key numbers for operational and budgetary management.
- Develop and maintain positive relationships with potential referral sources.
- Plan marketing activities to increase Home Instead’s presence in the community.
- Utilize CRM software to document marketing activities.
- Conduct client/CAREGiver introductions as needed.
- Call “on hold clients” on a weekly or bi-weekly basis to stay proactive with care needs and scheduling
- Maintain regular attendance at the office to execute job responsibilities.
- Demonstrate open and effective communication with owner, co-workers and Care Pros
- Share “on-call” rotation and service inquiry coverage during off business hours.
- Acquire testimonials from clients, family members, and Care Pros for the digital platforms.
Education/Experience Requirements:
- Bachelor’s Degree Preferred
- Minimum two years’ experience in senior care field
- Excellent interpersonal and communication skills with the ability to effectively interact and communicate with all levels of the organization
- Ability to build rapport with clients and Care Pros
- Strategic thinker and independent self-starter who is good at time management and balancing priorities
- Excellent verbal and written communication skills
- Demonstrated customer-service orientation
- Must possess a valid driver’s license.
Knowledge, Skills and Abilities:
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
- Must have the ability to establish good working relationships with the owner/general manager, office colleagues, clients, family members and Care Pros.
- Must present a professional appearance and demeanor.
- Must be patient and congenial on the telephone.
- Must have computer skills and be proficient in Word and Excel
- Must have the ability to perform duties in a professional office setting.
- Must demonstrate knowledge of the senior care industry.
Compensation and Benefits:
- Hourly pay rate based on experience and performance.
- Benefits as discussed with owner, dental, vision, life insurance, paid vacations and holidays.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Education:
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
