Qualifications:
Experience:
Knowledge, Skills, and Abilities:
Exceptional customer service skills: Proven ability to deliver white-glove service in a prompt, professional, and courteous manner.
Clear and professional communication: Strong verbal and written communication skills to effectively interact with clients, colleagues, and casino management.
Broad understanding of the gaming industry: Well-informed about casino operations, player programs, and gaming-related products to support guest inquiries and promotional efforts.
Advanced computer proficiency: Skilled in Microsoft Word, Outlook, and Google applications, with the ability to navigate CRM systems and booking platforms efficiently.
Collaborative communication with casino teams: Able to coordinate with Casino Managers and Supervisors as needed to ensure guest satisfaction and operational alignment.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
Travel: No travel
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to our headquarters in Orlando, Florida for in-office collaboration.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Margaritaville at Sea, your total rewards package is much more than your base salary. We provide comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
Paid Time Off:
Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days. Part-time with benefits employees receive time off based on the number of hours they work.
Other Benefits
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement.
In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation, gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.
