IDR is seeking a HR Operations Specialist to join one of our top clients for an opportunity in West Palm Beach, FL. In this role, you will support U.S. HR Operations by processing high-volume HR transactions and resolving employee inquiries using Workday and a case management platform. This is a hands-on position within a large, fast-paced organization (example industry: financial services) focused on delivering accurate, timely, and customer-centered HR operational support.
Position Overview for the HR Operations Specialist:
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Execute high-volume Tier 1 Workday Core HCM transactions supporting employee lifecycle activities (data updates, job/organization changes, and related processes)
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Manage and resolve Tier 2/Tier 3 HR cases, including researching issues, coordinating with partners, and driving timely resolution
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Perform quality checks to ensure data accuracy, policy compliance, and successful completion of HR business processes
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Partner cross-functionally with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners to investigate exceptions and complex issues
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Contribute to operational excellence through process improvements, documentation/knowledge articles, and participation in UAT and system enhancements
Requirements for the HR Operations Specialist:
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5+ years of progressive HR Operations experience supporting employee lifecycle processes
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Hands-on experience processing HR transactions in Workday Core HCM
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Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform
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Strong attention to detail with the ability to validate transactions and maintain data integrity across HR systems
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Proven ability to independently manage complex cases requiring research, analysis, stakeholder coordination, and clear employee communication
What's in it for you?
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Competitive compensation package
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Full Benefits; Medical, Vision, Dental, and more!
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Opportunity to get in with an industry leading organization.
Why IDR?
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25+ Years of Proven Industry Experience in 4 major markets
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Employee Stock Ownership Program
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Dedicated Engagement Manager who is committed to you and your success.
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Medical, Dental, Vision, and Life Insurance
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ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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