Position: Workforce Management Specialist
Location: Chicago, IL
Job Type: Contract
Schedule: Flexible hours between 7:00 AM – 5:00 PM
Job Summary
We are seeking a Workforce Management Specialist to support Care Center Operations through workforce forecasting, scheduling, resource planning, and real-time monitoring. The ideal candidate will optimize staffing levels, manage schedules for 300+ employees, and ensure service level goals are achieved.
Key Responsibilities
- Forecast staffing needs, call volumes, and workloads.
- Create and manage employee schedules, vacations, training, and offline activities.
- Perform real-time workforce monitoring and resource allocation.
- Analyze workforce data and generate performance and staffing reports.
- Partner with leadership to improve workforce planning processes and operational efficiency.
Qualifications
- 3–5 years of experience in Workforce Management, Resource Planning, or Scheduling.
- Experience with Workforce Management software (Aspect preferred).
- Strong forecasting, reporting, and analytical skills.
- Leadership experience and excellent communication skills.
- Bachelor's degree required.
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid parental leave
Application Question(s):
- Please let me know your availability to speak
Experience:
- Resource Planning: 2 years (Required)
- Workforce management: 3 years (Required)
Work Location: In person
