SUMMARY
The Maintenance Technician is responsible for the general maintenance of the property and provide
after-hour support as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest / Owner Service
- Maintains guest and owner service as an essential, driving philosophy of the operation
- Personally demonstrates a commitment to guest service in responding promptly to guest and
owner needs
- Committed to making every guest and owner satisfied
- Meets or exceeds guest satisfaction measures
- Ensures hotel standards and services contribute to the delivery of consistent guest service
- Implements and practices guest service initiatives and performs to Gulph Creek Hotel
Standards
Maintenance Duties
- Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms
and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air
conditioning ventilation, plumbing, and water treatment systems.
- Ensure that the rooms and property are maintained in the best possible condition, with the
least inconvenience to guests and owners.
- Clean and maintain swimming pool in a safe and sanitary manner
- Check and perform preventative maintenance on pumps, chlorinators, and filters for
swimming pool
- Provide on-call support for urgent requests after hours, on weekends, holidays, etc.
- Perform preventive maintenance as outlined in the Preventative Maintenance Program.
- Follow procedures that ensure the security of inventory.
- Report emergencies or threats to the security of guests, employees or hotel assets.
- Report any hazardous situations, malfunctioning to external signs or unlit areas.
- Install, adjust, modify and repair building systems and assess the conditions of all effective
operations.
- Test safety systems, e.g. emergency lighting and record keeping and assist with periodic
inspection of all safety systems.
- Ensure that room maintenance requests are handled in a prompt and courteous manner.
- Follow up on all alarms immediately to determine the exact location and cause. Determine
emergency status and repair projects.
- Assist the engineering staff in adhering to Loss Prevention guidelines.
- Perform inspections on a regular basis of working orders and checks, adjust repairs and
monitor the building system.
- Comply at all times with Gulph Creek standards and regulations to encourage safe and
efficient hotel operations.
- Approach all encounters with guests, owners, and employees in a friendly, service-oriented
manner.
- Oversee projects undertaken by an outside contractor, and ensure that their work is to Island
Inn and GCH standards.
- Manage the maintenance department and its employees, and ensure effective collaboration
and communication on a daily basis with other departments.
- Update and maintain equipment and supply inventories on a regular basis.
- Update and maintain the electronic ticketing system that is used to track maintenance repairs
on the property.
- Maintain regular attendance in compliance with Gulph Creek Standards, as required by
scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the
proper uniform and nametag when working.
- Maintain organized and clean workspaces across the property.
- Other duties as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
EDUCATION and/or EXPERIENCE
- High School diploma or equivalent required.
- 2 years’ experience in general building maintenance and/or construction, or an equivalent
combination of education and experience.
- Advanced vocational training a plus.
- May be required to work nights, weekends, and/or holidays.
- Must have good communication and customer service skills.
LANGUAGE AND MATHEMATICAL SKILLS
- Ability to read and speak English/Spanish and comprehend simple instructions, short
correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to
customers, clients, and other employees
- Ability to effectively communicate with employees, guests and supervisors for optimum
operation of the property
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw
and interpret bar graphs
- Demonstrated engineering skills
REASONING ABILITY
Demonstrate the ability to anticipate and solve practical problems or resolve issues.
CERTIFICATES, LICENSES, REGISTRATIONS
- Refrigeration, electrical, plumbing skills, boiler operation and maintenance skills, water
treatment and chiller operation knowledge.
- Must have a valid driver’s license.
Tools & Equipment:
Hand and power tools, electrical test equipment, refrigeration equipment, plumbing equipment,
welding equipment, audio-visual equipment, pipe cutting equipment, telephone, office equipment,
calculator, computer/computerized monitoring systems.
PHYSICAL DEMANDS/ WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
- Individuals may need to sit or stand as needed for an extended period of time
- Reaching above shoulder heights, below the waist or lifting as required to file documents or
store materials
- Proper lifting techniques required
- Heavy work- Exerting up to 100 pounds of force occasionally, and/or 100-200 pounds of
force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or
otherwise move objects. Frequently handling objects and equipment to maintain the facility
The performance of this position may occasionally require exposure to the manufacturing areas
where certain areas require the use of personal protective equipment such as safety glasses with side
shields and mandatory hearing protection. Primary environment: ambient room temperatures,
lighting and traditional office equipment as found in a typical office environment.
