Job Summary
Growing manufacturing company seeking a proactive and detail-oriented OEM Customer Service Representative to support key customer accounts and production operations. This role serves as a primary point of contact for OEM customers, coordinating order entry, production schedules, shipment tracking, and customer communications to ensure exceptional service and on-time delivery.
The ideal candidate thrives in a fast-paced environment, communicates professionally with customers and internal teams, and enjoys building strong long-term customer relationships.
Responsibilities
- Serve as primary contact for OEM customer accounts
- Enter and manage customer orders and releases in ERP system
- Update production schedules and inventory status
- Communicate order updates, shipment schedules, and delays to customers
- Coordinate with production, purchasing, shipping, and accounting teams
- Provide shipment tracking and follow-up support
- Support quoting, invoicing, and customer reporting activities
- Maintain accurate customer files, schedules, and ERP records
- Participate in customer status meetings and follow-up actions
- Help identify opportunities to improve customer service and internal processes
Qualifications
- 3+ years of customer service, account management, or manufacturing support experience
- Manufacturing or ERP system experience preferred (Made2Manage/M2M a plus)
- Strong Microsoft Excel and computer skills
- Excellent communication, organization, and follow-up abilities
- Ability to multitask and manage changing priorities in a fast-paced environment
- Professional and customer-focused mindset
- Experience in an ISO 9001:2015 Environment
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Will your commute be less than 30 miles to Leominster?
Work Location: In person
