POSITION SUMMARY
The Business Analyst sits at the intersection of business stakeholders and technical teams within the Tech & Digital Strategy department, owning the full solution lifecycle across Salesforce platform initiatives; from requirements gathering and solution design through configuration, testing, and deployment. The successful candidate brings demonstrated hands-on experience with Salesforce and Fonteva AMS, translating business needs into configured, tested, and documented solutions in close partnership with business units, subject matter experts, and technical resources.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Requirements Gathering and Documentation
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Elicit and document business requirements using interviews, workshops, process analysis, and use case development
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Maintain requirements traceability and support validation activities throughout the project lifecycle
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Prepare system documentation, specifications, and standard operating procedures
Salesforce Platform and Fonteva Association Management System (AMS)
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Configure and support Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud
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Serves as a functional subject matter expert across Fonteva AMS to support membership, events, and related business processes
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Collaborate with technical teams on solution design, bringing enough platform knowledge to evaluate tradeoffs and push back on approaches that don’t serve the business need
Project Delivery
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Lead requirements through deployment delivery on Salesforce implementation and optimization projects, managing scope, dependencies, and stakeholder alignment without day-to-day oversight
- Coordinate with internal engineering teams and external implementation partners to communicate requirements, track dependencies, and surface blockers early.
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Lead the user acceptance testing process – develop test plans, coordinate testers, document results, and drive resolution of identified issues
- Produce training materials, change management documentation, and deployment artifacts as a standard part of project close-out
Business Process Analysis
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Analyze current-state processes and identify improvement opportunities within Salesforce and related systems
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Create workflow diagrams, process maps, and system documentation
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Communicate findings and recommendations to stakeholders at varying levels of technical fluency
Data Analysis and Problem Solving
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Perform data analysis to support requirements development and solution validation
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Document and support the resolution of system issues and configuration gaps
PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA (MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.
SALARY RANGE: $70,000.00 to $75,000.00
Knowledge
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Working knowledge of Salesforce platform fundamentals, including core configuration capabilities
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Bachelor's degree in business, information systems, or a related field, with 4-5 years of relevant work experience; an equivalent combination of education and experience will be considered
Skills and Abilities
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Strong written and verbal communication skills, with the ability to translate business needs into clear documentation
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Proficiency in Microsoft Office and diagramming tools such as Visio or LucidChart
Experience
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4-5 years of relevant work experience (or equivalent combination of education and experience)
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Demonstrated experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, or Experience Cloud
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Hands-on experience with Fonteva AMS is required; candidates with experience in a comparable association management system (i.e., Nimble AMS) will be considered
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Experience in an e-learning, association, or nonprofit environment preferred
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Willingness to pursue Salesforce certifications within 6-12 months of hire
WORK ENVIRONMENT
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Normal demands associated with a deadline-driven office environment.
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The noise level is generally quiet to moderate.
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Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.
PHYSICAL DEMANDS
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Ability to remain at a desk for extended periods of time.
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Ability to communicate and exchange information with others.
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Ability to move about to coordinate work in areas of varying heights.
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Ability to perceive and inspect records in a document management system.
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Ability to operate general office equipment.
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Ability to travel to off-site meetings.
