Performs client intake with families and individuals for our Weatherization program. Responsible for organizing and maintaining client files, reports, records, and other documents; as well as timely and accurate database entry, scheduling projects. Responsible for a wide variety of tasks in planning anf implementing energy conservation improvement. Reports directly to the Weatherization Department manager.
Requirements
Direct Services:
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Meet with families and individuals to provide weatherization assistance and Screen for eligibility;
- Make referrals as needed
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Develop knowledge to answer questions regarding energy assistance, utility assistance, and weatherization programs; Ability to explain guidelines and procedures to staff, clients, and vendors
Admin Duties:
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Develop knowledge and proficiency with CAC client database system to facilitate effective tracking, referral, and follow-up of client services
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Assist with maintaining up to date record-keeping and filing system
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Conduct cold calls, maintain client feedback and client surveys
- Assist with maintaining professional relations with vendors
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Provide reporting and communication functions with CAC staff, funders, and vendors
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Prepare and maintain a 1–2-month production & project schedule for energy audits & energy conservation work
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Prepare bid packages, solicit bids from contractors & review submitted bids with WX manager
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Provide information for program reports
Other Duties:
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Participate in required Trainings
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Participate in required All Staff CAC trainings
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Other duties as needed or assigned by Supervisor
Qualifications
Experience
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Preferred: Volunteer or work experience at a social services agency, food bank, senior center, or community center.
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Client or customer service positions
Education
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Required: High School Diploma, GED, or Equivalent
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Preferred: Bachelor’s or associate degree in social services, sociology, human development, or related field
Knowledge of:
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Sensitivity to the challenges and needs of the low-income population, including barriers which may block achievement of goals.
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Computer programs, including but not limited to: Outlook, Microsoft Teams, Microsoft Word, PowerPoint, Publisher, Excel, Adobe PDF, and VoIP phone systems
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Customer Service Skills including but not limited to: Empathy, Problem-Solving, Communication, Patience, Active Listening, Positive Attitude, Quick Response Time
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Whitman County Resources and how to make referrals.
Ability to:
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Communicate & work with people from different demographic, economic, ethnic, racial, educational, and social backgrounds
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Work well under pressure, maintain professional and ethical conduct in collaborating with individuals and families seeking services.
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Establish and maintain effective working relationships with managers, supervisor, co-workers, vendors, other agencies, etc.
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Work on a schedule that rotates in-office and at local outreaches.
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Learn about home repair & energy conservation improvement standards, methods, techniques and materials
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Willingness to travel for appointments, training, and conferences.
Certifications & Licenses
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Must Have a Valid Driver’s License
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Acceptable completion of a drug test & criminal history background check
- Insurability & ability to be bonded
Willingness to work throughout Whitman County
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Benefits
4 day work week (MONDAY-THURSDAY)
14 paid holidays
M/D/V first full month of employment
Sick accrual
Generous PTO after 6 months
$500 HRA, LIfe insurance and Accident insurance- employer sponsored
