The responsibilities of this job include, but are not limited to the following:
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Acting as a resource for Nurse Care Managers; ensuring timely resolution for patient inquiries and concerns;
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Monitoring and reviewing medical records while providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation within the department to ensure appropriate job performance by staff as directed by the VBC Nursing Manager;
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Ensuring staff adhere to work schedules in order to meet NCM department coverage benchmarks and contract requirements;
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Assisting the VBC Nursing Manager with annual staff performance evaluations;
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Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.);
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Assisting with interviewing and training staff;
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Assisting with Telehealth as needed;
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Assisting VBC department leadership with drafting memos, notices, or emails as needed to facilitate ongoing departmental communication and continuing education;
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Meeting regularly with the VBC Nursing Manager.
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Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures;
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Ensuring that documentation completed by staff in patients’ medical records is complete, concise, comprehensive, and understandable as well as meets Patient First and NCM documentation standards;
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Completing other duties as assigned;
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Maintaining a high level of confidentiality;
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Demonstrating ability to multitask and work effectively and independently;
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Demonstrating flexibility to work extended hours, evenings, and weekends as needed.
Minimum education and professional requirements include, but are not limited to, the following:
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Must be a minimum of 18 years of age;
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Must be a Registered Nurse (RN);
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Eligible to be licensed in all states in which Patient First operates;
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Minimum of 2 years employment in a clinical capacity with Patient First preferred;
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Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, critical care nursing, or care management preferred;
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Previous experience in care management outreach calls preferred;
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Strong professional clinical nursing knowledge;
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Exceptional listening, problem solving, and critical thinking skills;
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Computer knowledge and experience with Microsoft Word and Excel;
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Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time);
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Ability to manage objectives and deadlines within a team-oriented environment;
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Ability to primarily work at the Richmond Administrative Offices.
Salary Range: $36.50 - $50.50, depending on experience.
Benefits and Other Compensation:
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Health, Dental and Vision insurance for employees and dependents
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Disability, Life and Long Term care insurance
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Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match)
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Paid Annual Leave, Volunteer Time Off Pay, Bereavement Leave, Emergency Leave Bank
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Overtime Pay, Holiday Pay, Double time compensation for all holidays worked
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Discounted medical treatment at any Patient First location for employees and immediate family
Bonuses include:
