Program Manager Assistant
Full-Time/Rotating On-Call Schedule
Hallsville/Centralia, MO
Support Quality Services. Strengthen Teams. Make a Difference.
At Show-Me Community Services, we are a family-owned organization dedicated to supporting adults with intellectual and developmental disabilities through person-centered services that promote independence, dignity, choice, and community inclusion. Our mission is to provide high-quality, individualized support while creating opportunities for the people we serve to live meaningful and fulfilling lives.
We are currently seeking a dependable, organized, and motivated Program Manager Assistant to join our leadership team. This position plays a vital role in supporting agency operations, ensuring compliance, strengthening staff performance, and helping maintain exceptional services across our residential and community-based programs.
Position Summary
The Program Manager Assistant provides administrative, operational, and field support to help ensure quality services throughout the agency. This role serves as a communication bridge between leadership, supervisors, staff, guardians, providers, and clients while assisting with compliance, documentation, training, staffing support, and program implementation.
The ideal candidate is highly organized, professional, solution-focused, and comfortable working in a fast-paced environment where no two days are exactly the same.
Key Responsibilities
- Provide administrative and operational support to the VP of Operations and leadership team.
- Assist with daily program operations and help ensure quality services are delivered across residential and community-based programs.
- Conduct routine visits to residential homes and Day Program locations to monitor services, support staff, and identify operational needs.
- Participate in a rotating on-call schedule and assist with crisis response and problem-solving as needed.
- Support client services by attending ISP, behavioral, consult, and transition meetings and assisting with implementation and follow-up.
- Train and coach supervisors and Direct Support Professionals on agency expectations, service plans, documentation, and person-centered practices.
- Monitor documentation, attendance records, compliance requirements, and quality assurance activities to ensure regulatory standards are met.
- Assist with corrective actions, staffing concerns, and employee performance support.
- Track consult recommendations, follow-up tasks, and operational priorities to ensure timely completion.
- Communicate professionally with clients, guardians, staff, providers, and community partners.
- Support new client admissions, transitions, supply ordering, and other program-related administrative functions.
- Promote employee engagement, retention, and a positive team culture throughout the agency.
Qualifications
Required
- Must be at least 18 years of age
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Ability to pass a background screening or obtain an exception letter
- Strong organizational and time-management skills
- Excellent written and verbal communication skills
- Ability to prioritize and multitask in a fast-paced environment
- Ability to work independently and collaboratively as part of a team
- Dependable, flexible, and detail-oriented with strong follow-through
Preferred
- Experience supporting individuals with intellectual and developmental disabilities (IDD), behavioral health needs, mental health diagnoses, or similar human service populations
- Experience in residential services, case management, supervision, healthcare, social services, or related fields
- Experience with Therap, Connecteam, or similar documentation systems
- Understanding of documentation, compliance, and quality assurance practices
- Demonstrates patience, empathy, professionalism, and a person-centered approach
- Comfortable supporting individuals with varying communication styles, behavioral challenges, medical needs, and levels of independence
- Ability to coach staff on positive support strategies, client rights, and agency expectations
- Strong understanding of maintaining professional boundaries while building positive relationships with clients, families, and staff
Why Show-Me Community Services?
At Show-Me Community Services, we believe quality services begin with strong leadership and dedicated employees. Our team works together to create safe, supportive environments where individuals can thrive, achieve goals, and live with dignity and independence.
If you're looking for a position where you can make a meaningful impact, support teams, strengthen services, and grow professionally, we'd love to hear from you.
Apply today through Indeed and join a team committed to making a difference every day.
Pay: $25.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
