Position Purpose:
Manage Services operations processes for Services Online Merchandising and manage projects focusing on sales enablement that support the needs of the business. This role will partner cross-functionally to support analytical needs to the organization, measure performance, execute sales enablement processes, and identify opportunities to grow sales online.
Key Responsibilities:
20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Novice SQL/GBQ skills
Certified Project Management Professional (PMP)
Prior experience in a consulting and/or project management role within a corporate environment preferred
Strong analytical stills and business acumen
Demonstrated ability to collaborate and work effectively with cross-functional teams and associates in SSC and field roles
3 years of sales or process management in related area
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis
