Status: Full-time Exempt
Reports To: Development Manager
Supervises: Donation Center Staff
Location: Onsite
Why Work at House of Refuge?
At House of Refuge, our work is about more than providing housing; it is about helping families build stability, independence and a path forward. The Donation Center is the heart of House of Refuge and has a vital role in that mission by connecting families with the household essentials, food, clothing and other resources they need.
As the Donation Center Supervisor, you will lead the day-to-day operations of the Donation Center, support staff and volunteers, manage donated resources and help ensure families receive the items they need with dignity, care, and respect.
If you are organized, enjoy leading people and want your work to make a meaningful difference in the lives of families in our community, we would love to hear from you.
What You Will Do
Lead Donation Center Operations
- Oversee the day-to-day operations of the Donation Center and maintain an organized, clean, safe and welcoming environment.
- Ensure appropriate staffing and volunteer coverage to support Donation Center operations and resident services.
- Coordinate the receipt, organization, storage and distribution of donated goods.
- Maintain appropriate inventory levels and identify priority donation needs.
- Maintain resident needs and coordinate the timely fulfillment of move-in and household needs.
- Help address inventory shortages through donation drives and effective inventory management.
- Ensure food bank operations follow established guidelines and procedures in accordance with Maricopa County Environmental Services Department requirements, including food safety, storage, handling, and distribution practices.
- Maintain standards for general housekeeping and organization throughout the Donation Center.
Supervise & Support the Team
- Provide day-to-day supervision, direction and support to Donation Center staff and volunteers
- Help staff and volunteers understand their responsibilities and consistently follow established procedures.
- Promote teamwork, accountability, professionalism and excellent customer service.
- Work collaboratively with staff and volunteers from across the organization.
Reporting & Administration
- Maintain accurate Donation Center records and documentation.
- Compile and submit reports, including in-kind donation information, as requested by the Development Manager.
- Support grant-related tracking, documentation and reporting associated with Donation Center operations.
- Use Microsoft Office and other organizational systems to maintain records, reports and communications.
Policies & Procedures
- Assist the Development Manager with reviewing, updating and implementing Donation Center policies and procedures.
- Follow House of Refuge policies, procedures, confidentiality requirements and professional boundaries.
- Ensure Donation Center practices support the organization’s standards for serving residents with dignity and respect.
What You Bring
Required Qualifications
- High school diploma or equivalent.
- Valid Arizona driver's license.
- Ability to successfully pass a background check and drug screening.
- Must currently possess or be able to obtain a State of Arizona Department of Public Safety fingerprint clearance and food handler’s card.
- Complete training program to obtain a Food Handler’s Card the first 7 days of employment
Preferred Qualifications
- Associate’s Degree or relevant professional training.
- Previous experience supervising employees, volunteers, or day-to-day operations.
- Experience in retail, warehouse, donation center, inventory, community service or a related environment.
- Experience working with individuals or families experiencing homelessness or other vulnerable populations.
We Are Looking For Someone Who
- Enjoys leading and supporting others while building positive working relationships.
- Brings a strong customer-service mindset and treats residents, donors, volunteers, and coworkers with respect.
- Is organized and able to balance multiple priorities in a busy, hands-on environment.
- Takes initiative and follows projects and responsibilities through to completion.
- Approaches challenges with good judgment, resourcefulness, and a solutions-focused mindset.
- Communicates clearly and professionally, both verbally and in writing.
- Pays attention to the details and understands the importance of accurate records and documentation.
- Builds effective relationships with residents, employees, volunteers, donors, community partners and vendors.
- Remains flexible, professional when priorities shift or unexpected needs arise in a fast-paced environment
- Is comfortable using Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Work Environment
- Occasional Saturday availability is required based on Donation Center operational needs.
- Local travel between House of Refuge campuses and community locations.
- Indoor and outdoor work with exposure to varying weather conditions and temperature extremes.
- The position requires a combination of administrative and hands-on responsibilities, including standing and walking for extended periods of time.
- Ability to lift 25 pounds and assist with event setup and teardown.
- Reliable transportation.
Join Our Team
The Donation Center is the heart of House of Refuge; helping families turn housing into a home. In this role, you will have the opportunity to lead a team and strengthen Donation Center operations.
If you are ready to lead a team, manage resources with care, and help provide families with the essentials they need, we encourage you to apply today. Join a team where your work changes lives every day.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
Work Location: In person
