Company Description: Evolve Behavior Therapy Services is an ABA company located in Fort Myers, FL. We specialize in early intensive behavior intervention using applied behavior analysis (ABA) for children ages 1 to 15 years old. Our team has designed a comprehensive early intervention program that focuses on building communication, social, and adaptive skills in the natural environment (home, clinic, and community). We believe in taking a high-quality ABA services approach to individualized care to help children, reach their highest potential. Evolve Behavior Therapy Services is a growing company, come grow with us!
Job Responsibilities:
· Effectively and professionally communicate schedule updates to clients, team members, and outside providers in a friendly and a timely manner (through live phone calls, emails and text messages).
· Conduct and demonstrate excellent customer services (both verbally and in writing. Bilingual English and Spanish preferred.
· Oversee posting job ads on Indeed for RBT positions, reviewing and pre-screening candidates and coordinate interview times with candidates and Clinical Director.
· Manage and oversee on-boarding of new candidates, including sending out employment contracts, coordinate and the ensure the completion of new hire on-boarding documents in a timely manner (prior to employee start date).
· Be knowledgeable and able to effectively articulate/communication with new potential clients on what ABA therapy entails and the documents required to start the process, while completing the in-take process.
· Oversee work scheduling of RBT’s, while coordinating with parents on therapy times and schedules. Ensuring employees and parents are adhering to attendance and timeliness for therapy sessions, while alerting Management of any changes or issues.
· Must serve as a back up RBT (with an active RBT certification and active Medicaid provider ID) to cover clients in the clinic when RBT’s are out of the office.
· Collaborate and manage good relationships with referral-based organizations for new client referrals (i.e. Autism Navigator, Lee Health, etc.) and ensure appropriate key stakeholders are involved with new client on-boarding.
· Oversee the clinic to ensure employees are adhering to company policies and that the needs of the office are met, while knowing when to escalate to the Clinical Director and the Business Owner.
· Responsible for ordering supplies, ensure the clinic is clean and organized, while occasionally running errands for office needs.
· Collaborate with employees to manage, oversee and coordinate employee documents required (including documents required by Medicaid, HIPPA, the Company, etc.).
· Knowledge of Medicaid insurance protocols and requirements.
· Possess technical knowledge and management of Company accounts and act as an administrator to accounts (i.e. Google/Gmail, CR Essentials, Wix, Amazon, Microsoft Suite Office – Word & Excel), Adobe Pdf Proficient, etc.)
· Coordinate with the Lee County District schools, parents and employees to get approval documentation submitted for in-school therapy approvals and coordinate to assist employees with school vendor badges in a timely manner
· Assists in working with company vendors and contractors.
· Performs a variety of other administrative duties and projects as assigned by the Clinical Director and Business Owner (i.e., support tasks, technical/employee support, communication attendance of clients and RBT’s etc.
Job Qualifications:
· Must possess effective, knowledge, friendly and professionally communicate skills to all clients, team members, and outside providers in a timely manner, while being flexible in switching tasks with a “positive can do attitude”.
· Must possess ABA knowledge of what ABA therapy entails and be able to answer new client inquires for ABA services.
· Must possess proactive, problem solving and solution-based approach to assist the Business Owner and Clinical Director and communicate in a timely manner.
· MUST have great work attendance, responsible in arriving to work on-time and ability to answer text or calls early in the morning for client scheduling purposes.
· Ability to build and maintain effective rapport in a customer service role, while being proactive on staying on top of communications.
· A motivated self-starter who is proactive in completion of duties and ability to multi-task in a fast paced environment, while keeping key stake holder’s informed as needed.
· Effective and professional oral and written communication in both English (bilingual in both English and Spanish preferred).
· 1 year of office administration, administrative assistant experience in an ABA setting preferred.
· Must have a valid Florida driver’s license and insurance to drive to and from work location.
· Motivated, takes initiative and understands the importance of follow up, attention to detail, time management and time sensitivity in completion of assigned tasks.
· Prior billing and scheduling experience is preferred, but not required (Medicaid insurance).
· Maintains professional appearance, communication and demeanor at all times.
Education:
High school diploma or equivalent, with a college degree preferred.
Job Salary: $21 for office assistant role and pay differential for RBT work at $24 per hour.
Work Shift: Monday through Friday from 8:30am-4:30pm, flexibility depending on business need. Full time hours.
Pay: $21.00 - $24.00 per hour
License/Certification:
- Active RBT certification & Medicaid Provider ID (Required)
Work Location: In person
