Overview
We are seeking a proactive and detail-oriented Dispatch Assistant to join our dynamic logistics team. In this vital role, you will coordinate transportation activities, manage freight movements, and ensure seamless communication between drivers, clients, and internal departments. Your energy and organizational skills will help optimize road transportation operations, support supply chain efficiency, and uphold safety standards. This position offers an exciting opportunity to contribute to a fast-paced environment where your problem-solving abilities and customer service skills will shine.
Responsibilities
- Assist with vehicle dispatching by scheduling pickups and deliveries using transportation management systems and vehicle dispatch software.
- Maintain accurate data entry related to freight movements, shipment details, and driver logs within logistics platforms.
- Communicate effectively via email or phone, managing inbound and outbound calls with professionalism and courtesy while adhering to phone etiquette standards. Answering of all emails to customers and clients in a timely manner resolving any issues with shipments.
- Monitor GPS and GIS (Geographic Information Systems) tools to track vehicle locations, optimize routes, and support transportation planning efforts.
- Support compliance with DOT (Department of Transportation) regulations by verifying driver documentation and assisting in safety audits.
- Assist with shipping & receiving processes, ensuring proper documentation, freight handling, and adherence to logistics procedures.
- Provide exceptional customer service by addressing inquiries promptly and maintaining organized records of dispatch activities.
Qualifications
- Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
- Effective communication skills for phone call management, internal collaboration, and customer interactions.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry and reporting purposes.
- Understanding of DOT regulations related to freight transport and vehicle safety standards.
- Ability to handle multi-line phone systems with professionalism while demonstrating good phone etiquette.
- Attention to detail in data entry, shipping documentation, and compliance procedures.
- Strong analysis skills for route optimization and problem-solving within transportation planning processes.
- Previous experience in the trucking industry preferred but not required.
Join our team as a Dispatch Assistant where your enthusiasm for logistics combined with your organizational prowess will drive operational success! We are committed to fostering a supportive environment that values your contributions while offering opportunities for growth within the supply chain industry.
Pay: $23.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
