Position Summary
Barrier Access is seeking a highly organized, customer-focused Office Manager to serve as the operational backbone of our team. This role is central to delivering an outstanding customer experience while keeping day-to-day business functions running smoothly. The ideal candidate is highly organized and customer-friendly and thrives in a fast-paced environment, communicates clearly and professionally, and takes ownership of their responsibilities from start to finish.
Key ResponsibilitiesCustomer Support
- Answer inbound customer calls promptly and professionally, serving as the primary point of contact for inquiries.
- Provide knowledgeable product and service support, resolving customer questions and concerns.
- Follow up with customers proactively to ensure satisfaction and maintain strong relationships.
Sales & Order Administration
- Prepare accurate estimates and convert approved quotes into sales orders in QuickBooks.
- Track open orders and proactively communicate status updates to customers as needed.
- Coordinate with the team to ensure orders are fulfilled accurately and on time.
Invoicing & Accounts Receivable
- Generate and send customer invoices upon order completion or at agreed billing terms.
- Monitor accounts receivable and follow up on outstanding balances.
- Record payments and reconcile transactions in QuickBooks.
Purchasing
- Place purchase orders with suppliers to replenish inventory and fulfill customer orders.
- Track incoming shipments and reconcile received goods against purchase orders.
- Maintain positive vendor relationships and communicate discrepancies promptly.
Pick, Pack & Ship
- Accurately pick and pack small parcel orders for outbound shipment.
- Generate shipping labels, coordinate carrier pickups, and ensure timely dispatch.
- Verify order accuracy before shipment and resolve any discrepancies.
Bookkeeping
- Maintain accurate financial records including income, expenses, and vendor payments in QuickBooks.
- Reconcile bank and credit card accounts on a regular basis.
- Assist with month-end close and provide financial reports as requested.
QualificationsRequired
- Proficiency with QuickBooks (Desktop or Online), including estimates, sales orders, invoicing, purchase orders, and bank reconciliation.
- Strong verbal and written communication skills with a customer-first mindset.
- Highly organized with the ability to manage multiple priorities and deadlines simultaneously.
- Detail-oriented with a commitment to accuracy in financial and order documentation.
- Comfortable with the physical aspects of the role, including picking, packing, and shipping small parcels.
- Proficiency with Microsoft Office or Google Workspace.
Preferred
- Experience in a distribution, supply, or e-commerce industry environment.
- Familiarity with shipping platforms such as ShipStation, UPS WorldShip, or FedEx Ship Manager.
- Prior experience in a small business setting where wearing multiple hats is the norm.
What We Offer
- A collaborative, close-knit team environment.
- Competitive compensation commensurate with experience.
- The opportunity to take real ownership and make a meaningful impact on daily operations.
Pay: $20.00 per hour
Expected hours: 40.0 per week
Work Location: In person
