Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Full Time
Location: Jackson, Mississippi, United States
Employer Reference: R-280145
The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.
Reports to: Associate Director of Operations (ADO)
Direct Reports: All center positions except quality personnel
- Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
- Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
- Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
- Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
- Escalate quality concerns to the Associate Director of Operations.
- Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
- Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
- Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
- Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
- Manage local marketing and advertising activities to ensure understanding of promotional goals.
- Represent the center in the local community and with local partners, vendors, and media outlets.
- Safeguard the confidentiality of all employees, donor, and center information.
- Reduce operational waste, losses, and variability by implementing lean practices.
- Enhance digital and operational capabilities aligned with CSL’s roadmap.
- Foster a world-class environment for employees, donors, and communities.
- Ensure safety through rigorous quality control, donor screening, and safety audits.
Education
- Bachelor’s Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
Experience
- Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
Additional Requirements
- Knowledge of industry regulations and compliance practices
- Proficiency in English (written and verbal)
Physical and Mental Requirements
- Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
- Standing and walking required up to 100% of the time.
- Occasional overnight travel (up to 10%).
- Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.
#LI-Onsite
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
