Job Summary
We are seeking a dynamic and customer-focused Customer Service/Sales Representative to join our team. In this role, you will be the first point of contact for clients, providing exceptional support and driving sales through effective communication and relationship-building. The ideal candidate will possess strong communication skills, be bilingual or multilingual, and have experience in call center environments or customer support roles. Your primary responsibilities will include assisting customers via phone and digital channels, managing client inquiries, processing transactions, and promoting our products and services to meet sales targets. This position offers an engaging work environment where your interpersonal skills and sales expertise will contribute directly to our company's growth.
Responsibilities
- Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette
- Provide outstanding customer support by addressing inquiries, resolving issues, and offering solutions
- Promote and sell products or services to existing and prospective clients to meet sales goals
- Maintain accurate records of customer interactions, transactions, and feedback using data entry and CRM systems
- Assist clients with product information, order processing, and account management through various communication channels
- Conduct client follow-ups to ensure satisfaction and foster long-term relationships
- Utilize Microsoft Office tools for documentation, reporting, and correspondence
- Manage cash handling procedures accurately during transactions when necessary
- Support team efforts by sharing insights gained from customer interactions to improve service quality
Requirements
- Proven experience in sales, customer support, or call center roles is preferred; call center experience is a plus
- Bilingual or multilingual abilities are highly desirable to serve diverse customer bases effectively
- Strong communication skills with the ability to convey information clearly and professionally in English; additional language skills are a bonus
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer skills for data entry and documentation
- Excellent phone etiquette with the ability to handle high-volume calls efficiently
- Strong analysis skills to assess customer needs and recommend appropriate solutions
- Ability to work independently as well as part of a team in a fast-paced environment
- Good typing speed for efficient data entry and record keeping
- Experience with outbound calling techniques and client engagement strategies is advantageous
- Prior experience in a call center or client services environment will be considered an asset
Job Type: Full-time
Pay: $47,112.75 - $56,737.94 per year
Work Location: In person
