Position Summary:
The part-time Main Street Retail Associate supports daily operations of the Town’s incubator retail space and helps create a welcoming, attractive, and engaging destination for residents and visitors. This position is responsible for retail sales, customer service, merchandising and displays, event coordination, scheduling support, and maintaining a clean and inviting environment. This positionplays an important role in advancing local economic development by helping sustain a vibrant Main Street retail experience that promotes community engagement and supports business growth.
Essential Functions / Typical Tasks
- Open and close the retail space in accordance with established procedures.
- Operate point-of-sale systems and process customer transactions accurately.
- Deliver excellent customer service and foster a welcoming visitor experience.
- Maintain visually appealing merchandise displays and regularly refresh product presentation to enhance sales and engagement.
- Support visual merchandising and overall beautification of the retail environment.
- Coordinate and assist with community events, promotions, vendor activities, and special programming hosted at the location.
- Develop and maintain staff schedules and coordinate shift coverage as needed.
- Assist with onboarding and day-to-day coordination of part-time or volunteer personnel assigned to the space.
- Monitor inventory levels and communicate restocking needs.
- Maintain cleanliness, organization, and presentation standards throughout the facility.
- Track basic operational information and provide updates regarding attendance, sales activity, events, and customer feedback.
- Recommend ideas and improvements that enhance the retail experience and support continued visitation.
- Serve as a positive representative of the Town and its economic development goals.
- Perform related duties as assigned.
Required Skills / Abilities
- Ability to work up to 20hrs a week
- Year-round role but flexing hours towards certain times of the year when needed
- Includes evenings and weekends, depending on programing and/or events (Thursday – Monday)
- Strong customer service and interpersonal communication skills.
- Ability to create visually appealing merchandise displays and maintain retail presentation standards.
- Strong organizational skills with attention to detail.
- Ability to coordinate multiple priorities in a public-facing environment.
- Experience planning or supporting events preferred but not required.
- Ability to work independently while exercising sound judgment.
- Comfortable using point-of-sale systems, scheduling tools, email, and basic office software.
- Ability to supervise schedules and coordinate workflow among team members.
- Creative problem-solving and initiative.
- Interest in community development, local business support, and placemaking activities.
Supervisory Responsibilities
- Coordinates schedules and day-to-day work assignments for part-time staff, seasonal staff, volunteers, or assigned personnel.
- Provides guidance regarding customer service expectations, presentation standards, and operational procedures.
- Does not include formal hiring, disciplinary authority, or performance evaluation responsibilities unless assigned.
Physical Demands
- Frequently standing and walking during scheduled shifts.
- Ability to lift and move merchandise and supplies up to approximately 25 pounds.
- Ability to bend, reach, stoop, and arrange displays.
- Ability to set up and break down event materials and retail fixtures.
- Ability to operate standard retail and office equipment.
Education and Experience
- High school diploma or equivalent required.
- Experience in retail, customer service, hospitality, event coordination, merchandising, community programming, or related field preferred but not required.
- Experience with visual merchandising, scheduling, or community engagement is preferred but not required.
A successful candidate will be required to complete a background check and drug screening.
This position description is a general guideline for work behavior and is not intended to be a comprehensive list of all job duties. Therefore, it is also not, nor can it be implied to be, a contract of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status. The Town of Mount Jackson is an Equal Opportunity Employer.
Pay: $12.77 - $15.50 per hour
Work Location: In person
