Reception Services Coordinator (Front Desk Supervisor)
The Cedars is looking for an experienced Front Desk Supervisor / Reception Services Coordinator to support and lead our front desk team in a senior living community.
This is a hands-on leadership role in a healthcare setting where you’ll balance staff supervision with daily front desk operations and resident-facing service. We’re looking for someone with experience in senior living, assisted living (ALF), skilled nursing (SNF), or healthcare administration who enjoys both structure and people-centered work.
This is not an entry-level position. We’re looking for someone with prior supervisory or lead experience (2+ years preferred).
Pay
$25.00 – $27.00 per hour, based on experience
Schedule
Monday – Friday | 7:30 AM – 4:00 PM
Occasional evenings, weekends, and holidays may be needed depending on community needs.
What Your Day Might Look Like
- Greeting residents, families, and visitors and helping them feel welcome
- Keeping the front desk running smoothly and professionally throughout the day
- Supporting and guiding front desk staff as they work their shifts
- Answering and routing phone calls through a multi-line system
- Coordinating messages and communication between departments
- Helping with scheduling, coverage, and day-to-day staffing needs
- Handling mail, scanning, filing, and other administrative tasks
- Processing resident payments for services like meals or salon appointments
- Supporting payroll tracking and maintaining accurate records
- Making sure confidentiality and HIPAA standards are always followed
What We’re Looking For
- 2+ years of supervisory or team lead experience (preferred)
- Experience in senior living, assisted living, SNF, or healthcare administration
- A strong background in reception, office coordination, or administrative work
- Someone who communicates clearly and stays organized in a busy environment
- Comfort juggling multiple priorities while keeping a calm, steady presence
- Proficiency with Microsoft Office and general office systems
- Dependable attendance and a team-first mindset
Who Thrives Here
This role tends to be a great fit for people who have worked as:
- Front Desk Supervisor or Lead in healthcare or senior living
- Unit Clerk / Ward Clerk in a hospital or skilled nursing setting
- Office Manager in a medical or residential care environment
- Shift Supervisor with responsibility for staffing and daily operations
Why The Cedars
We’re proud to offer a stable, supportive environment where your work is meaningful. Benefits include:
- Medical and dental insurance
- 401(k) with company match and immediate vesting
- Paid time off (PTO)
- Company-paid life and disability insurance
- Tuition reimbursement
- Training in gerontology, dementia care, and rehabilitation
If you have experience in healthcare administration and enjoy being both a leader and a steady presence at the front desk, we’d love to hear from you.
JHA Management is an Equal Opportunity Employer #nonclinical
Pay: $25.00 - $27.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
