JOB DESCRIPTION: Data and Hospitality Manager
Recovery Cafe Muncie is a recovery community center dedicated to loving accountability, harm reduction, and barrier-free access to multiple pathways of recovery resources. The primary role of the Data and Hospitality Manager is to create a safe, inclusive, and structured environment where our community members can thrive.
Roles and responsibilities of the Data and Hospitality Manager include:
Cafe Data/Front Desk
- Greet all guests, visitors, and members with authentic warmth and hospitality.
- Assist in educating members, guests, and visitors of Café policies and implement loving accountability when policies need to be enforced.
- Provide guests with a warm handoff to a Cafe Companion.
- Enforce membership structure and model, maintaining fidelity to attendance and entrance eligibility.
- Actively record all attendance using the "Front Door" feature in AGENCY software.
- Supervision of greeters (interns or community volunteers) positioned in the front reception area.
Administrative Support
- Record Recovery Circle and School for Recovery attendance
- Complete support documents and enter information into RecoveryLink.
- Input daily WRAP summaries.
- Input daily service notes.
- Input new and returning member enrollment forms in AGENCY daily and weekly.
- Distribute, collect, and input member surveys into AGENCY software.
Cafe Space Support
- Assist with supervising Floor Lead(s) (Member Leader/Community Volunteer Floor Lead).
- Provide focused peer support and resource connections when needed.
- Assist with onboarding new community volunteers and interns on internal Cafe logistics.
- Provide oversight to volunteers and interns who are serving as Cafe Companions.
- Monitor Member and guest behaviors to ensure the Cafe is creating a safe space for all.
- Monitor Member and guest behaviors when accessing the smoking section.
- Ensure guiding principles are upheld by all in the Cafe space.
- Assist in coordinating and facilitating daily Cafe activities.
Peer support through program delivery
- Facilitate Recovery Circles when needed (1/week)
- Partner with organizations to facilitate satellite and/or virtual Recovery Circles and NAMI meetings as needed
- Encourage and promote Member participation in School for Recovery curriculum.
- Assist in creating and maintaining new community partner relationships.
- Assist Members with identifying, creating, and implementing a person-centered recovery plan.
- Provide 1:1 support and resource referrals to members as needed.
Actively engage with the Recovery Cafe Muncie team
- Attend weekly 1:1 supervision with Executive Director
- Attend weekly staff meeting
- attend weekly staff Recovery Circle
- Participate in required staff trainings
Support team-wide effort to sustain a safe and welcoming environment
- Embrace and promote the Cafe's environment of welcoming and affirming all who come through the door, regardless of stage of recovery.
- Communicate and enforce Cafe guidelines, guiding principles, and boundaries with loving accountability.
- Provide guidance for Members and volunteers in ensuring the Cafe space remains clean and welcoming: ensuring counters and tables are cleaned after meal service and lunch, trash/recycling removal, vacuuming, bathroom stocking, small maintenance, etc.
- Assist with communications: social media, email, and text messaging.
- Serve as back-up Cafe Manager as needed.
Required Qualifications:
- Demonstrate principles of recovery in daily interactions.
- Strong interpersonal communication skills with ability to explain Café expectations of all Members and visitors in firm yet kind manner.
- Ability to consistently serve as a motivator, conflict resolver, and "de-escalator" for Members.
- Maintain professionalism and clear boundaries especially during challenging situations.
- Work amicably on a diverse staff team with flexibility, creativity, and enthusiasm.
- Demonstrate ambition and eagerness to help expand services and community of RCM.
- Ability to multitask to ensure all daily tasks are completed.
- Ability to work and complete tasks in a busy work environment.
- Ability to sit or stand in one station for multiple hours each day.
- Proficiency in Microsoft Word, Excel, Outlook, and Teams.
- Personal understanding of the recovery journey, with at least 3 years of continuous recovery.
- Certified Peer Support Professional (CPSP) or ability to become certified within 90 days of hire.
- 2 years of related experience.
Hours and Compensation
24-26 hours each week: Tuesday, Wednesday, Friday, and Saturday, 9am - 3:30pm.
$15-$18 per hour.
Interested applicants should submit a cover letter to [email protected].
Job Type: Part-time
Pay: $15.00-$18.00 per hour
Expected hours: 24 - 26 hours per week
Shift: Day shift
Work location: In person
Individuals with a criminal record are encouraged to apply.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Work Location: In person
