Overview
Join our dynamic hospitality team as a Night Auditor and become the vital link between our guests and exceptional service during the overnight hours! In this energetic role, you will oversee the smooth operation of front desk activities, ensure guest satisfaction, and maintain accurate financial records. Your enthusiasm and attention to detail will help create a welcoming environment that keeps our guests returning. If you thrive in a fast-paced setting, possess excellent communication skills, and have a passion for hospitality, this is your opportunity to shine!
Duties
- Welcome guests with warm and professional phone etiquette, providing outstanding customer service during late-night hours.
- Manage check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar hospitality reservation systems.
- Monitor guest accounts, process payments accurately, and reconcile daily financial transactions to ensure data integrity.
- Conduct thorough audits of daily reports, including room charges, reservations, and revenue summaries to maintain operational accuracy.
- Address guest inquiries, resolve issues promptly with customer service problem-solving skills, and ensure guest relations are prioritized at all times.
- Maintain security by monitoring CCTV surveillance, conducting safety inspections, and following hotel emergency procedures diligently.
- Handle multi-line phone systems and coordinate with other departments to meet guest needs seamlessly throughout the night shift.
Skills
- Proven experience in hospitality management or hotel operations with a strong understanding of front desk functions.
- Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
- Familiarity with property management systems (PMS), especially Stay PMS or similar platforms used in hotel management.
- Excellent customer service skills combined with professional phone etiquette and strong client communication abilities.
- Knowledge of hotel emergency procedures to respond swiftly and appropriately in urgent situations.
- Experience working in resort environments or hotels with extensive guest relations responsibilities is highly desirable.
- Ability to problem-solve quickly, handle multi-line phone systems confidently, and deliver exceptional guest experiences during overnight hours.
Embark on a rewarding career where your energy makes a difference! We’re committed to supporting your growth in hospitality while providing an engaging environment that values your contributions every step of the way.
Pay: $14.00 - $15.50 per hour
Benefits:
- Employee discount
- Free parking
Work Location: In person
