The Program Manager oversees the daily operations of the residential program, supervises staff, coordinates services for youth, and ensures the program operates in compliance with licensing and agency standards.
This role serves as a primary liaison between staff, schools, families, therapists, and state agencies while advocating for the youth in our care.
Program Operations
- Coordinate and oversee daily residential program operations
Supervise direct care staff and assign staff to youth as needed
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- Review shift notes, ABC data, and caregiver logs for accuracy and completeness
Respond to staff questions, concerns, and operational needs
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- Ensure program compliance with Washington Administrative Codes (WACs) and licensing requirements
- Maintain house organization including inventory, groceries, and weekly menus
- Conduct fire drills and safety checks
Monitor house maintenance and communicate with landlords when necessary
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Youth Advocacy & Coordination
- Attend IEP meetings and advocate for youth in school settings
- Communicate regularly with IEP case managers, teachers, and school transportation
- Coordinate doctor appointments and medical care
Transport youth to appointments when necessary
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- Maintain communication with parents or guardians and ensure engagement plans are followed
- Coordinate with behavior specialists regarding behavioral needs
- Plan and support community inclusion activities
Medical & Documentation
- Review Medication Administration Records (MAR)
Order medications as needed
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- Coordinate nurse delegation services
- Maintain accurate and up-to-date youth files
- Complete and submit incident reports
- Prepare and submit referral packets (acceptance or denial)
Agency & Compliance Communication
- Communicate and attend meetings with DDCS and other state agencies
- Maintain familiarity with state licensing requirements and regulations
- Complete Quarterly Reports and IISP updates
Ensure documentation meets agency and state standards
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Staff Support & Administration
- Train and guide new hires including 30-hour onboarding checklists
Maintain archived records and program binders
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Ensure staff documentation is complete and compliant
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Support team development and staff performance
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Licensing & Availability
- Be available by phone or in person when needed
- Be available within 30 minutes for licensing visits or urgent matters
- 3+ years experience working with adults, youth or children in a residential care, behavioral health, social services, or youth programs
Strong leadership and organizational skills
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Ability to work with multiple agencies and professionals
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- Valid First Aid/CPR certification
Valid driver’s license and ability to transport youth
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Additional Responsibilities
Program Managers may also assist with:
Supervising youth during activities and daily routines
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Supporting youth with hygiene, meals, and daily living skills when necessary
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Transportation to school, family visits, and appointments
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Maintaining a safe, clean, and structured environment
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Why Work With Precious Home Care
- Leadership opportunity within a growing organization
- Ability to make a direct impact in the lives of youth
Supportive leadership team
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- Opportunity for professional growth
