Create personal relationships with our clients, gather service information, inputs tickets, coordinate and follow-up to ensure our customers are satisfied.
Customer Service
- Create rapport and line of communication with the customer. Our business philosophy is to have personal relationships with our clients while providing outstanding service.
- Provide Customer Service for clients throughout the nation including creating tickets, deploying contractors, following up on resolution, closing tickets and communicating with the client.
- Maintaining ICS data integrity in the ICS business system.
- Troubleshooting of basic issues over the phone for the client including registering phones and resetting passwords.
- Follow-up with customers to ensure they are satisfied with the service and that the problem was resolved.
Required Job Skills
- Friendly and professional
- Ability to stay calm in stressful environments
- Organized, thorough and persistent
- Proficient in Microsoft Word and Excel
- Organized and comfortable on Windows OS, computers and business systems.
- Technically inclined with a general understanding of how computers and networks work
- Ability to amiably assist non-expert end-users
- Ability to multitask in a fast-paced environment
- Effectively communicate oral and written with management and internal staff members
- Ability to create and present reports to upper management
Preferred Qualifications
- College graduate, preferably with a background or coursework in IT
- Some working IT knowledge — this person will be the first line of customer interaction and will handle basic troubleshooting before looping in a technician
Job Type: Full-time
Pay: $17.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Language:
Work Location: In person
