The Convenience Store Team Member plays a vital role in delivering excellent customer service and ensuring efficient daily store operations. This position requires a friendly, dependable, and detail-oriented individual who can multitask in a fast-paced retail environment. Team members are responsible for maintaining a clean, organized, and fully stocked store while providing prompt and courteous service to all customers.
Customer Service
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Greets customers warmly and assists with product selection and inquiries. Responds appropriately to customer issues.
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Demonstrates and explains merchandise, suggesting options suitable for the customer’s needs. Assists customers with purchase decisions.
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Answers customer’s questions about merchandise. Uses suggestive selling techniques to upsell featured items, boost store sales and promote store specials and loyalty programs.
Sales and Cash Handling
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Accurately operates cash register or point of sale devices. Collects and processes cash, credit and digital payments using the store point of sale system.
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Handles refunds, exchanges and voids transactions according to company policy.
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Maintains awareness of loss prevention and theft prevention procedures.
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Follows all state and federal regulations for gas, alcohol, tobacco and lottery sales.
Merchandising and Inventory
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Stocks shelves, coolers and displays to ensure products are readily available. Assists with inventory counts and receiving deliverables.
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Rotates Merchandise following FIFO (First In, First Out) procedures. Checks expiration dates and removes outdated products.
Store Maintenance and Safety
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Maintains cleanliness of sales floor, restrooms, food prep areas and exterior.
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Follows food safety and sanitation guidelines when preparing food or beverages.
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Ensures compliance with safety regulations and store policies. Reports equipment malfunctions or safety concerns promptly.
Teamwork and Operations
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Collaborates with team members to maintain smooth shift operations. Adapts to flexible scheduling including evenings, weekends and holidays.
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Prompt and regular attendance on required shifts. Maintains a clean and polished appearance. Adheres to uniform and dress code policies.
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Supports management with daily, operational tasks. Follows opening and closing procedures.
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Performs other duties as assigned.
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Excellent interpersonal and verbal communication skills.
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Excellent active listening skills. Ability to learn quickly.
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Excellent sales and customer service skills.
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Comfortable working in a fast-paced environment. Ability to work as part of a team.
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Ability to anticipate customers’ needs and resolve customer issues with tact.
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Ability to operate or to quickly learn the store’s point-of-sale system.
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High school diploma or equivalent preferred.
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Previous retail experience preferred.
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On-the-job training provided.
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Prolonged periods of standing and walking throughout the retail space.
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Must be able to lift up to 25 pounds at times.
