Front Desk Agent / Front Desk Associate
Location: 112 College St. SE Lacey, 98503
Employment Type: Full-Time / Part-Time
About Us
We are a welcoming hotel committed to providing exceptional guest experiences. We are seeking a friendly, professional, and reliable Front Desk Agent to join our team. If you enjoy helping people, have strong communication skills, and thrive in a fast-paced environment, we'd love to hear from you.
Job Responsibilities
- Greet guests with a positive and professional attitude.
- Check guests in and out efficiently.
- Answer phone calls and respond to guest inquiries.
- Handle reservations, cancellations, and room assignments.
- Process payments and maintain accurate records.
- Assist guests with requests, directions, and local recommendations.
- Resolve guest concerns promptly and professionally.
- Coordinate with housekeeping and maintenance teams.
- Maintain a clean and organized front desk area.
Qualifications
- Previous hotel or customer service experience preferred but not required.
- Excellent communication and interpersonal skills.
- Basic computer skills and ability to learn hotel management software.
- Strong attention to detail and organizational skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Professional appearance and positive attitude.
- High school diploma or equivalent preferred.
What We Offer
- Flexible scheduling
- Training and career growth opportunities
- Supportive team environment
- Employee discounts
Apply today and become part of our hospitality team!
Pay: $17.13 - $17.23 per hour
Experience:
- Hotel Experience: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
