Join us in ensuring people experiencing homelessness have a pathway off the streets!
The Case Manager works directly with participants to obtain/maintain stabilized permanent housing and to develop an individualized stability plan. The emphasis is on meeting individuals “where they are at” and providing non-judgmental, non-coercive services and resources to individuals with a focus on housing stabilization. This position works onsite and collaborates closely with staff, volunteers, and service providers.
Agency Description:
Everyone Deserves Housing (EDH) works to break down barriers to services, recognizing that lasting stability requires equitable access to housing, healthcare, and community-based supports.
Key Responsibilities:
- Provide presence and staffing in the shelter environment and respond to client needs as appropriate.
- Work with clients to identify barriers to create and document a housing stability plan in the case management database.
- Build rapport, provide support and advocate for a diverse range of clients including individuals who are actively using substances and/or are living with significant mental/physical health challenges using harm reduction approaches when applicable.
- Participate in verbal de-escalation and other interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
- Provide support and mediate disputes between clients.
- Adhere to and follow program specific guidelines and regulations.
- Assist clients in mitigating behaviors that could adversely affect their ability to continue in the program by participating in care coordination and care review meetings.
- Assist clients in obtaining documentation needed to obtain/maintain housing and accompany clients to outside appointments as needed.
- Meet with clients on an ongoing basis to ensure that they are making progress on their goals.
- Provide clients with referrals to other community resources to resolve barriers to housing, and develop and maintain cooperative relationships with current programs providing services.
- Assist clients in moving into/maintaining their housing units as needed.
- Ensure the client documentation aligns with agency and program standards.
- Attend staff meetings, workshops, retreats, community meetings and in-service training as provided.
- Maintain accurate record of hours worked and turn in timesheets on schedule.
- Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
- Follow established credit card policy for any purchases.
- Work in-person at a program and attend required in-person agency meetings.
- Other Duties as assigned.
Minimum Qualifications
- Associate’s degree in social work, social services or related field or equivalent work experience or credentialing such as a certified peer counselor.
- One to two years’ experience performing work related to housing and/or employment assistance.
- Must be able to attend required meetings and trainings.
- Understanding of problems homeless individuals and families often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
- Proficiency with Microsoft offices suite, strong written and oral communication skills and ability to quickly learn the client services database.
- Ability to work independently and as a member of a staff team.
- Must have the capacity to take initiative to ensure job duties and client outcome expectations are met.
- Willingness to learn and work within a diverse environment.
- Criminal history background checks are required prior to employment.
- Commitment to harm reduction program model.
- Access to reliable transportation to travel throughout King County as needed for the program.
Preferred Qualifications
- Bachelor's degree in social work, social services or related field.
- Valid WA State Driver's License and ability to meet EDH Driving Policy requirements.
- Knowledge of the local subsidized housing and low-rent private housing market.
- Relevant experience with high-acuity and/or chronically unhoused individuals.
- Secondary language proficiency.
Pay: $33.65 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
