This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. This Worker selects from methods of shipment based on member’s entitlements and destinations. If there are questions, this Worker refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.
Task associated with this position will include, but not limited to, the following: individual counseling for authorized military and civilian members for movement of household goods and vehicles, as authorized in the DTR and JFTR/JTR for both movements via commercial carrier or Personally Procured Moves; assistance for inbound commercial movement of household goods; and assisting members in collection of documentation or referral assistance in resolution of claims for loss or damage.
-
Selects methods of shipment based on member’s entitlements and destinations.
-
Refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.
-
Assisting in a variety of administrative matters.
-
Maintain a wide variety of other records (stored both manually and electronically).
-
Verify statistical reports for accuracy and completeness.
-
Compile information as requested.
-
Handle and adjust complaints as required.
-
Individual counseling for authorized military and civilian members for movement of household goods and vehicles, as authorized in the DTR and JFTR/JTR for both movements via commercial carrier or Personally Procured Moves.
-
Assist for inbound commercial movement of household goods.
-
Assist members in collection of documentation or referral assistance in resolution of claims for loss or damage.
-
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
-
Answer telephones, direct calls, and takes messages.
-
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
-
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
-
Compute, record, and proofread data and other information, such as records or reports.
-
Review files, records, and other documents to obtain information to respond to requests.
-
Process and prepare documents, such as business or government forms and expense reports.
-
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
-
Friendly ability to exhibit a cheerful demeanor toward others.
-
Communication, Written ability to communicate in writing clearly and concisely.
-
Communication, Oral ability to communicate effectively with others using the spoken word.
-
Customer Oriented ability to take care of the customer’s needs while following company procedures.
-
Reliability the trait of being dependable and trustworthy.
-
Relationship Building ability to effectively build relationships with customers and coworkers.
-
Organized possessing the trait of being organized or following a systematic method of performing a task.
-
Honesty/Integrity ability to be truthful and be seen as credible in the workplace.
-
Ethical ability to demonstrate conduct conforming to a set of values and accepted standards.
-
Detailed Oriented ability to pay attention to the minute details of a project or task.
-
Accuracy ability to perform work accurately and thoroughly.
-
Accountability ability to accept responsibility and account for one’s actions.
Education: High School Graduate or General Education Degree (GED) required
Experience: No prior experience necessary
Computer Skills: Basic Computer Skills
Certifications & None
Other Requirements: Other additional duties as assigned by Management.
-
Ability to wear Personal Protective Equipment (PPE) steeltoed shoes.
-
This position is in an office environment in a controlled atmosphere building.
