About us
Wyoming Home Store is a small business in Cheyenne, WY. We are customer-centric, engaging and creative. We provide western furnishings and home décor as well as gifts for those special occasions.
Our work environment includes:
- Flexible working hours
- Safe work environment
- On-the-job training
Wyoming Home Store is looking for a Retail Sales Associate to join our team. The Retail Sales Associate will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best RSA's are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Retail Sales Associates can put themselves in their customers’ shoes and advocate for them when necessary.
Duties and Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Previous retail sales experience a plus
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Ability to lift 30 pounds
Job Type: Part-time
Benefits:
Shift:
Work Location: In person
