Job Summary:
Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.
Essential Job Responsibilities:
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Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival and shuttle both sales and service guests.
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Closing Lot- Clean all bathrooms and breakrooms. Empty all trash. Clean all windows. Clean guest waiting area for the next day.
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Ensure that there are cleaned and washed rental vehicles if needed.
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Moving vehicles need to be transferred to correct location to be serviced or stored.
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Wash vehicles and Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisors
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Opening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guest. Help set up service area for days business
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Detail supplies – all supplies are out and monitored for reorder
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Detail supplies -all supplies need to be stored and detail bays are spotless
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Showroom cars and washed are ready to receive guests.
Additional Responsibilities: Adhere to the Tony Group Standards
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SMILE: be positive and respectful to everyone
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GREET: greet everyone within five feet
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HELP: help every guest or find someone who can
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THANK: remember to always thank the guest
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GOLD: Go for Gold (Grand Opening Look, Daily)
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Vehicle security – ensure that all vehicle doors and windows are locked
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Driveway -all supplies need to be stored and driveway spotless
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Showrooms are ready to receive guests
Required Skills/Abilities:
- Excellent verbal communication skills.
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Excellent interpersonal and customer service skills.
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Excellent organizational skills and attention to detail.
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Ability to prioritize tasks and to delegate them when appropriate.
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Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
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High school diploma or equivalent.
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No experience needed will train.
Physical Requirements:
- Prolonged periods of standing.
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Must be able to lift up to 50 pounds at times.
