Receive and verify notification of debtor death. Contact attorneys or executors to find out intentions for the debt.
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Depending on debtor intentions, continue to manage account until payment is received on both secured and unsecured accounts.
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Prepare analysis of collateral to determine potential loss mitigation options and/or default resolution.
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Negotiate loss mitigation options including settlements, short-sales, refinancing, etc.
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Manage the Probate Finder relationship, and make recommendations for process improvements.
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Perform skip-tracing.
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Order title searches and contact Credit Bureau or analyze credit reports to validate lien position.
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Determine if there is life insurance on the account, then gather appropriate information as necessary in order to file a claim; follow-up with insurance company for resolution.
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Monitor daily file from Probate Finder, research notifications and estate matches, manage the Proof of Claim and satisfaction of claim process.
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Receive and distribute incoming mail.
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Accept incoming calls from a variety of stakeholders, and determine appropriate action.
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Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
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Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
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Promote an environment that supports belonging and reflects the M&T Bank brand.
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Complete other related duties as assigned.
This position involves customer contact and collections activity.
A combined 3 years’ higher education and/or work experience, including a minimum of 1 year experience in collections or customer service.
Experience with word processing, spreadsheet and presentation software.
Detail oriented.
Strong verbal and written communication skills.
Bachelor’s degree.
Knowledge of M&T Bank systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Getzville, New York, United States of America
